Contact Center Representative

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Remote Call Center Customer Service Representative to work at a premier eyewear retailer in Mason, OH. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Pay Rate: $17 per hour

Start Date: December 1, 2026

Agent Shift: 2:30-11PM Mon–Fri with weekend requirements.

Local candidate only - Must be within 1 hour of Mason OH

Why you should apply to be a Remote Call Center Customer Service Representative:

• Competitive pay rate of $17 per hour

• Opportunity to work with a top eyewear retailer supporting renowned brands like Lenscrafters

• Virtual training and 100% remote work with occasional in-person sessions

• Fast-paced, customer-focused environment with professional growth potential

What’s a typical day as a Remote Call Center Customer Service Representative? You’ll be:

• Providing exceptional customer service to callers regarding premier retail brands

• Resolving customer problems via phone, escalating unresolved issues when necessary

• Using department tools and resources to address customer needs efficiently

• Documenting interactions and solutions in detail

• Maintaining productivity, revenue, and quality standards

• Communicating with courteous, professional language in all interactions

• Collaborating within a supportive team environment

• Creating win-win resolutions for customer challenges and professionally de-escalating issues

This job might be an outstanding fit if you:

• Are local to Mason, OH (within 1 hour) and able to attend occasional onsite training and equipment pickup/drop-off

• Have strong customer service skills and experience (call center experience preferred, but not required)

• Possess excellent communication and problem-solving abilities

• Can promptly de-escalate issues and support customer satisfaction

• Are proficient with computers and able to learn new systems quickly

• Have a private, distraction-free work area and reliable hard-wired internet connection (Wi-Fi not permitted)

Demonstrate ability to work both independently and as part of a team

Apply for the Contact Center Representative role today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.