Engagement Delivery Manager / Senior Manager - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you!Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced - people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables.You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies - tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context.What you'll be doing: - Lead engagements through the full Salesforce Delivery Methodology lifecycle - Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control - ensuring methodology alignment with each customer at kickoff - Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered - Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance - Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working - Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency - Ensure projects are delivered on time and on budget; manage key issues and risks - Work cross-functionally to bring the right resources - including AI tooling - to each engagement to deliver success - Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience What you should have: 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services 5+ years of program management experience, preferably within a SaaS organization Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities Strong leadership, energy, problem-solving, and decision-making abilities Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack A proven