Senior Business Systems Analyst

Seattle, WA

Full time

B021855

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The Team

We are looking for a Senior Business Systems Analyst to join our Enterprise Business Applications – Finance, Travel, Events, and Legal Applications team within IT. The mission of our team is to unleash the power of digital platforms to better support the core work of the foundation, accelerate the achievement of our goals and amplify the impact Gates Foundation can have on the world. This specific position will focus on supporting the foundation’s Strategic Sourcing and Procurement and Finance business capabilities and related business applications.

This role will be posted 11/12/2026 to 11/30/2026.

This is a full-time position based in Seattle, WA.

Your RoleAs the Senior Business Systems Analyst, you will report to the Senior Manager, Information Technology, Enterprise Business Applications and be able to work in a hybrid remote work arrangement from our Seattle, WA office. You are a curious, analytical problem solver and trusted business partner who brings hands-on Coupa expertise to design and configure solutions to support finance and procurement solutions. You will partner with Global Payments, Strategic Sourcing, and Procurement Operations to turn business needs into end-to-end solutions across Coupa and connected applications, while also serving as service desk support for our finance applications. By documenting common issues and acting on the trends you see, you will prevent problems before they start and continuously improve how our finance platforms serve the business, supporting IT’s Technology Innovation and Operational Excellence objectives in a dynamic environment.What You'll Do

• Partner with Global Payments, Strategic Sourcing, and Procurement Operations to understand their processes, pain points, and goals, and turn them into clear requirements and end-to-end solutions that span Coupa, Microsoft D365 Finance & Operations, and Salesforce.

• Design and configure Coupa across the source-to-pay lifecycle ([requisitions, purchase orders, invoicing, supplier management, sourcing events, contracts, and payments]), including workflows, approval chains, custom fields, forms, reports/analytics and roles and permissions.

• Architect how data and transactions flow between Coupa and upstream and downstream applications. This includes data mapping, master data alignment (such as suppliers, accounts, and chart of accounts values), error handling, and reconciliation.

• Own solutions from start to finish: requirements, design, configuration, integration testing across systems, user acceptance testing, release, and post-launch support.

• Serve as service desk support for our finance applications, triaging and resolving requests and incidents in Service Now, answering user questions, and escalating to vendors or other teams when needed, with a focus on timely, clear communication to the business.

• Act as the escalation point for complex issues that cross application boundaries, tracing a problem through the full transaction path to find the root cause and drive a durable fix rather than a workaround.

• Document recurring issues, common questions, and known errors in a searchable knowledge base, and turn them into user guides, FAQs, and runbooks that reduce repeat tickets.

• Analyze support trends to spot patterns early, then proactively recommend and deliver fixes such as configuration changes, workflow improvements, data cleanup, training, or process updates before small issues become big ones.

• Evaluate the impact of Coupa release cycles on connected processes, and recommend what to adopt and when, including emerging automation and AI capabilities.

• Help keep our controls strong by supporting segregation of duties, access reviews, and audit evidence across the connected applications.

• Create and maintain clear documentation, including configuration records, integration designs, data flow diagrams, test scripts, and runbooks.

• Mentor teammates and share Coupa, integration, support, and business analysis best practices across the team.

Your Experience

• Bachelor’s degree in information systems, finance, business, or a related field, or equivalent experience, plus 10+ years of experience as a business systems analyst or similar role supporting finance or procurement platforms.

• Hands-on technical experience with Coupa. You’ve configured and designed solutions, not just administered them.

• Experience designing solutions across integrated enterprise applications alongside Coupa, and an understanding of how a change in one system affects the others.

• Experience providing application or service desk support for business users, including triaging requests, troubleshooting, and working with ticketing tools.

• Communicates clearly with partners from different backgrounds, translating business needs into technical designs and technical tradeoffs into plain language.

• Strong working knowledge of source-to-pay and payment processes and how they connect to financial accounting, and to customer and account data, along with the controls that go with them.

• Technical depth in integrations and data (APIs, file-based interfaces, middleware, data mapping, and troubleshooting data issues across systems).

• Analytical and proactive. Notices patterns in support requests and data, documents what you find, and acts on it to prevent problems rather than only reacting to them.

• Strong initiative and organizational skills. Works autonomously and cross-functionally while staying flexible as priorities change.

• Models professional courage by engaging in trust-based debate, asking hard questions, and being willing to say no.

• Skilled at writing clear, testable user stories with well-defined acceptance criteria that capture business intent and gives the technical team what they need to deliver. Uses Jira to break down, prioritize, and track work, keeping backlogs, statuses, and dependencies current and visible to stakeholders.

• Preferred but not required: Coupa certifications; experience administering or configuring D365 Finance & Operations or Salesforce; familiarity with integration platforms such as Boomi, global payments or bank connectivity, and audit or internal control requirements.

*Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (eg: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).

#LK-JF1

The salary range for this role is $143,000 to $214,400 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $157,300 to $235,900 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.

Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations

We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact [email protected] with the position number and a brief description of your accommodation needs. Requests will be handled confidentially.

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.

Guided by the belief that every life has equal value, the Gates Foundation (http://www.gatesfoundation.org/) works to help all people lead healthy, productive lives. In developing countries, we work with partners to create impactful solutions so that people can take charge of their futures and achieve their full potential. In the United States, we aim to ensure that everyone—especially those with the fewest resources—has access to the opportunities needed to succeed in school and life. Based in Seattle, Washington, the foundation is led by CEO Mark Suzman, under the direction of Bill Gates and our governing board.