DLL Licensing & Customer Support Specialist

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1432644 ## Overview The ideal candidate for this position will demonstrate strong reasoning, sound judgment, and the ability to effectively manage multiple priorities throughout the workday. Responsibilities include, but are not limited to, processing lottery claims received in person, by mail, and by fax; responding to public inquiries regarding liquor laws and regulations; processing applications; and performing other related administrative duties as assigned. This position requires professionalism, attention to detail, strong communication skills, and the ability to work efficiently while balancing competing tasks. ## Environmental Factors Work is performed primarily in an office environment and requires extended periods of sitting, computer use, telephone communication, and interaction with members of the public and other State and external stakeholders. Work requires frequent use of computers and electronic systems, including data entry, electronic document review, electronic correspondence, and retrieval and maintenance of records. The position requires handling of confidential personal, financial, CJIS, licensing and lottery claim information and requires adherence to applicable security, privacy, records retention, and confidentiality requirements. The work may involve frequent interruptions, competing priorities, time-sensitive transactions, and interactions with individuals who may be frustrated or dissatisfied with licensing or claims requirements/processes. Occasional travel or work outside the normal office environment may be required for training, meetings, or program-related activities.