Business Application Support Specialist

Overview

Are you a highly organized, solutions-oriented professional who enjoys bringing people, processes, and technology together? If so, then we invite you to apply to be our lead expert supporting the DDSD Client Relationship Management System (CRMS), where you'll play a key role in enhancing service delivery, driving system improvements, and supporting users across the organization. Through this work, you will help advance our mission to make Vermont the best state in which to grow old or live with a disability, with dignity, respect, and independence.

In this dynamic role, you will serve as the primary subject matter expert for CRMS, providing business and system support, leading enhancement projects, coordinating testing and implementation activities, developing training and documentation, and partnering with stakeholders to improve processes and data quality. You'll help shape the future of CRMS while ensuring users have the tools and knowledge they need to succeed.

The ideal candidate will:

• Be an exceptional communicator who can collaborate effectively with diverse stakeholders and be a Team player.

• Demonstrate strong organizational, planning, and project management skills.

• Have experience gathering requirements, aligning priorities, and coordinating complex initiatives.

• Be skilled at documenting processes, developing standard operating procedures, and delivering training.

• Excel at problem-solving, troubleshooting, and driving continuous improvement.

• Bring experience supporting business systems, technology projects, or similar operational functions.

If you're passionate about improving systems, creating efficiencies, and making a meaningful impact through collaboration and innovation, we'd love to hear from you!

Who May Apply

This position, Business Application Support Specialist (Job Requisition #56096), is open to all State employees and external applicants.

If you would like more information about this position, please contact [email protected].

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Duties are performed largely in a standard office setting. Private means of transportation should be available for required travel. The role involves intensive interaction with departmental staff to include officials who may advocate strongly for their programs. Must be able to communicate and interact directly with employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence.

Minimum Qualifications

Bachelor's degree AND two (2) years technical level experience working in a business environment using an enterprise application system.

OR

Associates degree in business or computer science AND four (4) years experience at a technical level working in a business environment using an enterprise application system.

OR

Six (6) years experience at a technical level working in a business environment using an enterprise application system.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families

• Work/Life balance: 12 paid holidays each year and a generous leave plan

• State Paid Family and Medical Leave Insurance (FMLI)

• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan

• Tuition Reimbursement

• Flexible spending healthcare and childcare reimbursement accounts

• Low cost group life insurance

• Incentive-based Wellness Program

• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.