Product Operations Analyst

JR210610 Product Operations Analyst

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services.

We are seeking a Product Operations Analyst to support the efficiency, coordination, and effectiveness of our product development processes. In this role, you will collaborate with cross-functional teams, including Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success, to optimize the processes, tools, and workflows that enable high-quality technology delivery. Product Operations at CareBridge plays a critical role in supporting the scalability and success of the Product team by streamlining shared activities, improving operational processes, and providing insights into product performance, including new feature adoption and utilization. The Product Operations Analyst will help ensure our technology solutions are reliable, scalable, and aligned with the needs of our care teams and providers. Through process improvements, data-driven insights, and cross-functional coordination, this role contributes to our mission of delivering timely, effective, and compassionate care to vulnerable populations.

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

How you will make an impact:

Product Operations and Execution Support

• Own the systems and tools that support day-to-day product development and delivery, including measuring product adoption and driving end-user awareness of new and existing functionality through our Product Analytics Suite (Freshpaint, Mixpanel, Chameleon).

• Support backlog grooming, release readiness, and delivery tracking by working closely with product managers and engineering leads.

• Help document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management.

• Coordinate cross-functional activities to keep product initiatives on track and ensure clear communication between teams.

• Create and maintain product documentation and help facilitate internal training and rollout coordination for new releases.

• Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.

Systems Mapping and Monitoring

• Monitor the health of key systems and integrations using dashboards and feedback loops, escalating issues when risks or errors are detected.

• Collaborate with engineering and product to define alerting and triage workflows for system incidents or downtime.

Insights and Performance Visibility

• Maintain dashboards and reports to provide visibility into product delivery progress, adoption trends, and key operational metrics.

• Track and share product engagement and issue trends to support prioritization and product decision-making.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.

• Proficiency with project and product management tools such as Jira, GitHub, Asana, or Smartsheet.

• Experience developing dashboards and reports using tools such as Metabase, Tableau, or SQL to support data-driven decisions.

• Strong organizational, analytical, and communication skills, with the ability to collaborate across teams and manage competing priorities.

• Experience with workflow mapping, process documentation, and end-user training materials.

• Familiarity with knowledge management and in-app education tools such as GitBook, Chameleon, or similar platforms.

• Experience supporting healthcare technology, preferably in value-based care, and working with third-party vendors or integrations.

• Ability to adapt and thrive in a fast-paced, evolving environment.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form (https://forms.cloud.microsoft/pages/responsepage.aspx?id=8giMvgesLESaRuvu61vU17EJaA0EP3FIissI8zmZ\_NpUNUgyTFRUMkY5NE5JNDFWMkhaUzQxMkJLWS4u&route=shorturl) and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .