Product Operations Manager

Product Operations Manager ServiceChannel is the leading cloud-based service automation platform for facility management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after over 25 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally. ServiceChannel's Product team is looking for a well-rounded Product Operations Manager with strong product operations fundamentals. You'll run program management for our innovation projects, drive the team through our planning & development cycle, facilitate our portfolio management reporting cadence, and help pull together the inputs behind the business cases and ROI analysis that shape what gets prioritized. The ideal candidate thrives in a high-growth environment and wants a strategic seat on a revenue-driven team building something great. The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in the field of Facilities Management, you know what it takes to build complex software, and are ready to gain the domain expertise required to become a hands-on leader. Key Responsibilities • Run program management for innovation projects — drive ideas from concept through business model approval, keeping teams aligned, unblocked, and on schedule.

• Drive the team's planning & development cycles — from the annual roadmapping cycle that sets up next year's portfolio plan to scoping reviews and handling cross-team dependencies or blockers.
• Support the monthly portfolio reporting cadence — partnering with the team to deliver strategic updates on key projects and initiatives to senior leaders, and preparing the standard work that gives detailed visibility across the portfolio.
• Support business cases and ROI analysis for product investments — gathering inputs and pressure-testing assumptions with Product Leadership so prioritization decisions are grounded in data.
• Drive operational excellence through streamlined processes, increased efficiency, and best practices, while fostering innovation and continuously improving operational delivery.
• Cultivate strong relationships with peers, stakeholders, and executives, ensuring open and effective communication.
• Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leadership, the operating team, and the broader organization to drive resolution.
• Approach complex business challenges with an entrepreneurial spirit, creativity, and a focus on data-driven results and tangible outcomes.

Required Skills & Experience • Bachelor's degree in a relevant field.

• 3+ years of experience in Project/Program Management or Product Operations.
• Experience running or supporting a portfolio governance or reporting cadence and an annual planning/roadmapping cycle.
• Experience leading programs and projects with cross-functional impact, including hands-on project management of multiple concurrent projects.
• Excellent organization skills and a track record of dependable follow-through.
• Demonstrated record of problem-solving, influencing, and analytical skills.
• Outstanding communication, presentation, and interpersonal skills.
• Strong verbal and written professional skills; ability to compile and present data, insights, and recommendations to different audiences, including executives.
• Ability to lead by influence and work effectively with cross-functional teams.
• Experience with collaboration tools such as Microsoft 365, Jira, Miro, and other Project Management tools in an enterprise environment.

Preferred Qualifications: • Deep understanding of the product development lifecycle and experience with a SaaS solutions provider

• Strong understanding of Product & Engineering organization functions and cross functional dependencies
• Experience building or supporting a business case, ROI model, or investment analysis.
• Working knowledge of SaaS financial metrics (i.e., ARR, gross margin) and how product decisions move them
• Familiarity with portfolio governance and stage-gate style frameworks, by any name

Why Work for Us? Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don't get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team! Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ServiceChannel ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected]. Pay Range The salary range for this position (in local currency) is 109,700.00 - 183,200.00