Manager, Strategy, Growth & Transformation

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Join Deloitte's AI & Engineering team and help clients transform technology platforms, modernize operations, and unlock new sources of growth. In this role, you will work with cross-functional teams to solve complex business challenges, improve performance, and support the development of innovative, technology-enabled solutions. You will contribute to large-scale transformation efforts that help clients enhance operations, accelerate digital initiatives, and create measurable business value.

Recruiting for this role ends on 03/01/2027.

Work you'll do

As a Healthcare Payor Consulting Manager on the Industry Solutions team, you will be responsible for:

• Leading end-to-end transformation programs, workstreams, or full engagements for health plan clients across business and technology teams, focused on health plan operations transformation, including core administrative functions, pharmacy operations, and operating model redesign. You will draw on experience in at least one core health plan domain and work across payer, pharmacy benefit manager (PBM), and provider functions.

• Driving assessment and redesign of end-to-end processes across claims, enrollment, billing, customer service, utilization management, care management, and pharmacy or PBM operations.

• Shaping strategic direction with senior clients by setting future-state vision, transformation objectives, delivery priorities, strategic options, multi-year road maps, investment priorities, and measurable value outcomes.

• Manage day-to-day delivery, team performance, quality of work product, and client stakeholder communication across complex transformation programs.

• Supporting business development, proposal development, thought leadership, and go-to-market initiatives within AI & Engineering and Healthcare Industry Solutions, and mentoring junior practitioners with clear guidance on project delivery, problem solving, and client service excellence.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

The team

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We bring together business insight and scalable technology solutions designed for sector-specific needs.

Deloitte's Healthcare Consulting practice serves many of the largest national and regional health plans and healthcare systems in the United States. The practice helps organizations transform care delivery, modernize operations, and strengthen business and operating models.

Qualifications

Required:

• Bachelor's degree and 8+ years of experience in health care, health plan operations, or consulting.

• 5+ years of experience in health plan operations, core administration, pharmacy operations, or pharmacy benefit manager operations; experience leading process redesign, operating model transformation, or large-scale business transformation initiatives.

• Experience managing project delivery, workstreams, or cross-functional teams and developing client deliverables using Microsoft Excel and Microsoft PowerPoint.

• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Master's degree in Business Administration, Master of Health Administration, or similar field

• Experience supporting health plan clients in areas such as claims, enrollment, billing, service operations, care management, or utilization management

• Experience with transformation programs involving business process modernization, technology enablement, or service delivery redesign

• Experience contributing to business development, proposals, or internal thought leadership

• Experience leading teams in a consulting environment

• Experience working with senior client stakeholders

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.