Banking Services Group Leader III
Amherst, NYJob$26–43.34/hrSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Amherst, NY, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
Serves as a team leader within an assigned COE unit, guiding workflow, managing exceptions, and supporting process improvements and related projects. The role provides coaching and oversight to team members, supports production and reporting, and helps resolve customer issues, regulatory complaints, and operational exceptions. It also supports vendor activities, wire-transfer approvals, and adherence to risk, regulatory, and internal-control standards.
Skills & qualifications
Skills
Qualifications
Full job description
Overview
Serves as team leader within assigned COE unit with guidance from manager. Guides workflow, manages exceptions, assists in process improvement and related projects within assigned COE.
Primary Responsibilities:
Monitor work flow and serve as liaison between assigned COE unit and management.
Provide training and coaching to assigned COE team on daily work functions and approve daily work of assigned team. Assist with onboarding new hires.
Assist with production work on an as needed basis.
Complete daily production reporting for assigned COE team.
Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
Participate in special projects as assigned.
Manage and provide guidance on exceptions occurring within the team.
Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
Reconcile the general ledger as required by assigned area.
Approve daily team productivity reports, ensuring they accurately reflect team activity.
Research and resolve complex internal and external customer issues and escalations within assigned area.
Provide vendor support with daily activities and problem resolution.
Resolve regulatory complaints for assigned team, working with Legal and Compliance as required.
Assist with onboarding new hires.
Review and approve wire transfers as required by assigned area.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
A combined minimum of 5 years’ higher education and/or relevant work experience
Work leadership experience
Strong customer service skills
Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.
Education and Experience Preferred:
Proven verbal and written communication skills
Knowledge of systems, documents and procedures in assigned area
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
How this job compares
Set against the 6,799 open Team Lead jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$26–43.34/hr
- New York median$19–21/hr139 hourly ranges
- US median$20–24/hr1,313 hourly ranges
This range's midpoint, $34.67/hr, is 75% above the New York median midpoint ($20/hr) — in the top quarter of Team Lead hourly ranges in New York.
- Openings
- Olive Jobs lists 361 open Team Lead jobs in New York and 6,799 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Carrols Corporation47 open
- Cava Grill18 open
- H&R Block12 open
- Experience
- Team Lead postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 8 years (3,400 postings).
- Education
- 1,248 of the 6,799 open Team Lead jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
