Patient Services Rep. (PSR
UBMD Primary Care
Williamsville, NYFull-time$17–19/hrSeen 2w agoSeen in employer's feed 1w ago
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At a glance
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Job overview
UBMD Primary Care seeks a patient-focused Patient Services Representative for an outpatient clinic. The role supports patients through check-in, scheduling, insurance verification, payments, and general administrative assistance. Candidates should have a high school diploma or GED; an associate degree is preferred. The posting lists 12 years of experience in a medical office or customer service setting and prefers EMR and Healthnet experience.
Skills & qualifications
Skills
Qualifications
Full job description
Williamsville, NY. UBMD Primary Care. Patient Services Rep (PSR). FT. Benefits. $17.00- $19.00/Hour. BMD Primary Care is seeking skilled, patient focused Patient Services Representatives (PSRs) to join our outpatient clinic in Orchard Park. This role is ideal for someone who excels at communication, thrives in a fast paced environment, and enjoys helping patients feel supported from the moment they walk in. What You'll Do: In this role, you'll use your communication, organization, and problem-solving skills to ensure a smooth and positive patient experience. Responsibilities include: Greeting and checking patients in and out. Managing a high volume of phone calls and directing inquiries appropriately. Verifying insurance coverage and updating patient information. Scheduling appointments and coordinating referrals. Collecting copays and completing daily payment balancing. Providing general customer service and administrative support. Assisting with prior authorizations, imaging requests, and follow-up tasks. Maintaining accuracy and confidentiality in all patient interactions. Supporting clinic operations by following HIPAA, OSHA, and PCMH standards. Skills That Lead to Success: Core Skills: Strong communication and customer service abilities. Comfort navigating EMR systems (EPIC or similar). Ability to multitask and stay organized in a busy environment. Accuracy in data entry and payment handling. Problem-solving and resourcefulness. Professionalism and reliability. Technical Skills: EMR proficiency. Insurance verification. Appointment scheduling. Multiline phone systems. Basic office technology (faxing, copying, scanning). Qualifications: High school diploma or GED required; Associates degree preferred. 12 years of experience in a medical office or customer service setting. Experience with EMR systems and Healthnet strongly preferred. Knowledge of medical terminology and insurance plans helpful. Proficiency with Microsoft Office preferred. Apply Online: https://ub-primary-care-inc.prismhr-hire.com/job/1060977/patient-services-representative-psr-williamsville-ny
How this job compares
Set against the 32,885 open Customer Service jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$17–19/hr
- New York median$19–22/hr1,280 hourly ranges
- US median$18–23/hr16,310 hourly ranges
This range's midpoint, $18/hr, is 11% below the New York median midpoint ($20/hr) — in the lowest quarter of Customer Service hourly ranges in New York.
- Openings
- Olive Jobs lists 1,909 open Customer Service jobs in New York and 32,885 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Home Depot96 open
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- Experience
- This posting asks for at least 12 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,605 postings).
- Education
- This posting asks for a high school diploma; 10,998 of the 32,885 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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