Epic Support Analyst II
Sacramento, CA · HybridFull-time$38.55–57.83/hrPosted 5 days agoStill listed 4 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Epic Support Analyst II provides front-line customer support for Sutter Health, troubleshooting issues, offering technical expertise, triaging requests, and delivering solutions to enhance the customer experience. The role accepts equivalent experience in lieu of an associate’s degree in Computer Science, Information Technology, or a related field. Epic certification in the assigned area is required within six months of hire, with Epic Ambulatory Certification or Accreditation specified.
Skills & qualifications
Qualifications
Full job description
We are so glad you are interested in joining Sutter Health!
Organization: SHSO-Sutter Health System Office-Valley Position Overview: Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma.
- Associate's degree in Computer Science, Information Technology, or related field
CERTIFICATION & LICENSURE
- Epic certification in assigned area of responsibility within 6 months of hire Epic Ambulatory Certification or Accreditation
TYPICAL EXPERIENCE:
- 1 year recent relevant experience
Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $38.55 to $57.83 / hour. Sacramento Valley Area Pay Range is $38.55 to $57.83 / hour. San Francisco Bay Area Pay Range is $44.34 to $66.51 / hour. The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
How this job compares
Set against the 4,191 open Technical Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$38.55–57.83/hr
- California median$29–38/hr92 hourly ranges
- US median$22–36/hr1,299 hourly ranges
This range's midpoint, $48.19/hr, is 41% above the California median midpoint ($34/hr) — in the top quarter of Technical Support hourly ranges in California.
- Openings
- Olive Jobs lists 410 open Technical Support jobs in California and 4,191 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Apple56 open
- Anduril11 open
- Northrop Grumman10 open
- Experience
- This posting asks for at least 1 year of experience — less than three in four Technical Support postings that state a minimum ask for (median 3 years, across 2,673 postings).
- Education
- 364 of the 4,191 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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