Resident Services Director

Overview

Presbyterian Homes & Services - Dickson Hollow is seeking a Resident Services Director to join our team.

The Resident Services Director reports the Site Administrator. This is a full-time position at 40 hours per week.

ABOUT THIS COMMUNITY

Dickson Hollow is located on the corner of Pilgrim Rd. and Lisbon Rd. in Menomonee Falls, WI. In collaboration with Living Hope Presbyterian Church, Dickson Hollow houses the congregation's worship and ministry space. The community also features a Town Center with bistro, theater, library, club room, salon, wellness center, and more.

This community offers the following care options: Independent Living, Assisted Living, and Memory Care.

Near by towns include: Butler, Sussex, Brookfield, Wauwatosa and Milwaukee, WI.

Salary: $25.72 - $32.15 / hour, based on experience

Responsibilities

The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.

The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.

Qualifications

• College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.

• Experience in senior housing, service or health care related environment.

• Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.

• Demonstrated knowledge of social community service delivery systems preferred.

• Demonstrated computer proficiency including Microsoft Office and other common computer programs.

• Demonstrated compatibility with PHS's mission and operating philosophies.

• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA

• Employer Contribution to HSA for eligible Health Plans

• Life insurance (AD&D)

• Retirement, with eligibility for an employer match

• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance

• Voluntary short-term & long-term disability

• Accident & hospitalization coverage

• Education assistance programs

All employees:

• Accrue PTO (Paid time off)

• Same-day pay

• Employee assistance program (EAP)

• College partnership educational discounts

• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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Job ID2026-29493

CategorySocial Services/Admissions

Job Location : CityMenomonee Falls

Job Location : StateWI

CampusDickson Hollow

TypeFull Time