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Patient Financial Coordinator

UPMC

Camp Hill, PA · HybridFull-timeSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Camp Hill, PAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Certified Application Counseling Training

Job overview

UPMC is hiring a full-time Patient Financial Coordinator for its Patient Advocacy department in Camp Hill. The coordinator provides financial counseling to uninsured or underinsured patients and helps them apply for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance. The role works Monday through Friday, with on-site training followed by possible hybrid work at the manager’s discretion.

Skills & qualifications

RequiredNice to have

Skills

Patient Financial CounselingPatient Assistance ApplicationsPennsylvania Medical AssistanceUPMC Financial AssistanceComputer SkillsCommunicationCustomer ServiceLeadershipInterpersonal SkillsWorkload Prioritization

Qualifications

High School or BS+4 YearsPatient ExperienceCertified Application Counseling TrainingAct 34 Clearance

Full job description

Purpose:

Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Patient Financial Coordinator to assist the Patient Advocacy department. This position would work Monday through Friday from 8:00am until 4:30pm at the Professional Billing Office in Camp Hill. After a few months of on-site training, and at the discretion of the manager, the position is eligible to work a hybrid schedule.

Patient Financial Coordinators are responsible for the timely and accurate financial counseling of uninsured or underinsured patients. They also assist the patient in applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance Program.

If you are enthusiastic about assisting patients and are up for the challenge, apply today!

Responsibilities:

  • Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.

  • Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.

  • Maintain compliance with quality standards.

  • Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.

  • Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.

  • Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.

  • Maintain department productivity levels.

  • Conduct daily review and analysis of accounts flagged for review.

  • Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.

  • Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.

  • HS/Equivalent and 4 years of experience OR BS required

  • Prior experience working with patients.

  • Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Program preferred.

  • Strong PC and computer skills are required.

  • Must possess excellent communication and customer service skills.

  • Must display leadership skills.

  • Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment.

  • Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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