Epic Support Analyst II, Resolute HB PB

Sutter Health

Sacramento, CAFull-time$38.55–57.83/hrSeen todaySeen in employer's feed today

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At a glance

Compensation

$38.55–57.83/hr

Location

Sacramento, CA

Schedule

Full-time

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

Epic Certification

Job overview

The Epic Support Analyst II supports customer satisfaction by serving as a front line for customer support. The role troubleshoots issues, provides technical expertise, triages issues, and delivers solutions to enhance the customer experience. An associate’s degree in a related field is listed, though equivalent experience may substitute. Epic certification in the assigned area is required within six months of hire.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingTechnical ExpertiseIssue TriageCustomer Support

Qualifications

Associate's in Computer Science, Information Technology, or Related Field or Equivalent ExperienceEpic Certification1 Year Relevant Experience

Full job description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.

Job Description :

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

Associate's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

Epic certification in assigned area of responsibility within 6 months of hire as determined by the hiring manager. Department leader is responsible for tracking certifications and renewals.

TYPICAL EXPERIENCE:

1 year recent relevant experience

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

Position Status:

Non-Exempt

Weekly Hours:

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.55 to $57.83 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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