RN Field Clinical Care Coordinator - Brookline, Waltham, Watertown, Newton, MA

Requisition number: 2393821

Job category: Medical & Clinical Operations

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum , working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the members' needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

If you reside within the Brookline, Waltham, Watertown, Newton, MA and surrounding areas, you will have the flexibility to work telecommute* as you take on some tough challenges.

This is a Field-based role. Expect to spend at least 50% of your time in the field visiting our members in their home. You'll need to be flexible, adaptable and, above all, patient in all types of situations.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs

• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care

• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services

• Manage the care plan throughout the continuum of care as a single point of contact

• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan

• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current and unrestricted independent licensure as a Registered Nurse in the state of MA

• 2+ years of clinical experience

• Intermediate level of proficiency with MS Office, including Word, Excel and Outlook

• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals or providers' offices

• Access to reliable transportation & valid US driver's license

Preferred Qualifications:

• Bachelor's or Master's degree in Nursing

• Certified Care Manager (CCM)

• 1+ years of community case management experience coordinating care for individuals with complex needs

• Experience working in team-based care

• Background in Managed Care

• Ability to utilize an Electronic Medical Record or other electronic platforms

• Bilingual in Cantonese, Mandarin, and Vietnamese

Physical Requirements:

• Ability to transition from office to field locations multiple times per day

• Ability to navigate multiple locations/terrains to visit employees, members and/or providers

• Ability to transport equipment to and from field locations is needed for visits (ex. laptop, etc.)

• Ability to remain stationary for long periods of time to complete computer or tablet work duties

• Demonstrated ability to work in fast paced environments

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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