Patient Services Associate - Enfield - Full Time - Bilingual Preferred (English & Spanish) - $23.00/hr

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers

• Oversee the safe, efficient, and comfortable atmosphere of the reception area

• Greet patients and other visitors to the agency and assist them as appropriate

• Review schedules to ensure accuracy and fill appointment opportunities

• Schedule and reschedule appointments in accordance with CHC scheduling guidelines

• Collect, verify, update and document patient demographics, insurance information and forms

• Review and complete Telephone encounters (TEs) timely and accurately

• Reconcile patient visits daily

Insurance:

• Verify active insurance coverage and status and keep information updated

• Collect patient payments, balances and copays

• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date

• Complete end of day reporting and ensure records balance

Phones:

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines

• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

• Consistently ensure and maintain patient confidentiality

Other:

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement

• Support Operations Manager in monitoring inventory of supplies for the office

• Meet and exceed assigned individual and departmental goals

• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required

• Exceptional customer service skills

• Excellent Verbal and written communication skills

• Proven ability to multitask

• Problem Solving and critical thinking skills

• Excellent organizational skills

• Healthcare experience in Medical, Dental, or Behavioral Health preferred

• Experience with Microsoft Power Point, Excel, Word, preferred

• Bilingual skills, Spanish speaking, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours will vary - dependent on need of the site

• One Saturday shift per month is required

• Minimal physical effort. Must be able to operate computer and telephone continuously

• Regular regional travel as necessary

Organizational Summary:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of Enfield

City:

Enfield

State:

Connecticut

Time Type:

Full time

Compensation and Benefits:

$23/hr

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.