Service Center Support Desk Analyst

Job Description

If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a motivated and experienced Systems Administrator to join our Service Center team. Operating on behalf of the Executive Office of U.S. Attorney's (EOUSA) Network Operations Services (NOS), the Service Center provides 24x7x365 Tier 2 Technical Helpdesk and Operations support to over 252 geographically dispersed sites throughout the United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands.

The Systems Administrator's primary scope of duties include:

• Provide 24/7 remote, over-the-phone administrative, support, and technical assistance to EOUSA and USAO IT Systems Manager Staff across 94 United States Attorney's Offices (USAO)s.

• Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.

• Perform tier 2 level troubleshooting and root cause analysis in a Windows active directory environment consisting of desktops, laptops, tablets and mobile devices. They must also be able to understand and troubleshoot basic Cisco networking, Aruba wireless networks and sever virtualization (VMWare).

The Systems Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.

The Systems Administrator is required to be onsite, in downtown Columbia, SC, 5 days per week. The Systems Administrator must be willing and able to work 1st, 2nd, and 3rd shift, on weekends, and on holidays as scheduled.

SECURITY CLEARANCE: Due to the nature of this customer, the position will require either already possessing a government security clearance or the ability to obtain one.

Required Education, Experience, & Skills

Minimum Candidate Requirements

• Associate s Degree in Computer Science or related IT field OR

• Microsoft Fundamentals or CompTIA certifications; OR

• 2 years IT Help Desk support experience in a Windows Active Directory environment; OR

• 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.

Skill Sets Anticipated

• Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.

• Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.

• Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools. Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software. Ability to support steady-state enterprise-wide upgrades and changes to associated systems. Ability to monitor systems to ensure compliance with enterprise-wide standards.

• Experience and knowledge monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.

• Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.

• Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.

• Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.

• Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.

• Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.

Preferred Education, Experience, & Skills

A current / active Secret or Top Secret clearance is desired. The candidate can start work with an interim clearance but must be able to obtain a secret clearance.

Pay Information

Full-Time Salary Range: $53122 - $90306

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Service Center Support Desk Analyst

132390BR

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