Information Technology Director

JOB DESCRIPTION

Job Title: IT Director

Department: Information Technology

Reports To: Chief of Staff

Status: Salaried – Exempt

JOB SUMMARY:

The IT Director is responsible for implementing BGCMA’s technology strategy and managing the day-to-day operations of the IT department. The IT Director provides input and recommendations to the Chief of Staff and senior leadership on organizational technology strategy. Additional responsibilities include identifying areas of organizational improvement while supporting cost-effective technology solutions and carrying out approved technology initiatives.

ESSENTIAL JOB FUNCTIONS:

Strategy & Planning

• Investigate and evaluate new technologies for use within BGCMA to support staff and youth, and make recommendations to leadership.
• Implementation of IT Governance policies and procedures.
• Provide input and recommendations to the Chief of Staff and senior leadership on organizational technology strategy.
• Develop annual IT department work plans that support the organization’s approved technology strategy.
• Develop an IT security plan.

Acquisition

• Benchmark and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Recommend the annual IT Department budget and administer the approved budget, including sourcing, purchasing, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and recommend IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision, and implement them once approved.
• Recommend vendors and consultants, and administer approved contracts and service agreements.

Operational Management

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Leadership of cross-functional resources focused on the delivery of solutions from requirements definition through finished state.
• Oversee end-user and help desk services delivered by the managed service desk provider, including monitoring service levels and contract performance.
• Practice asset management for IT hardware, software, and equipment.
• Responsible for content support in grant and donor applications and deliverables pertaining to information technology.

Staff Supervision

• Supervise IT staff, including participating in recruiting, training and developing staff, setting performance objectives, and providing feedback on performance.
• Coach staff to meet IT goals and hold staff accountable for results.

EDUCATIONAL QUALIFICATIONS AND SKILLS:

Education

• Bachelor’s degree (in the field of computer science preferred) and 5 years related work experience.
• Strong technical knowledge of network and PC operating systems
• Strong technical knowledge of current network hardware, protocols, and standards.
• Procurement and vendor management expertise
• Experience in telecommunications both voice and data service acquisition and monitoring
• Extensive application support experience in the Cloud.
• Proven experience in IT infrastructure planning and development.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of project management principles.

Skills

• Excellent written and oral communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Experience with championing and executing IT best practices.

ENVIRONMENT & WORKING CONDITIONS:

Office environment and a need to travel to club locations within the Metro Atlanta area. Lifting and transporting of moderately heavy objects, such as computers and peripherals. On-call availability for emergency situations.

EMPLOYEE CLASSIFICATION:

Exempt employees are not entitled, under the Fair Labor Standards Act (FLSA), to the protections of the wage and hour laws of the state or the FLSA. Exempt employees must always be paid on a salary basis and not be subject to reduction based on the quality or quantity of work performed.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.