Regional CAFM Operations Lead - Hybrid

About the Role

As a CAFM Operations Regional Lead, you will be responsible for maintaining an enterprise view of the CAD/CAFM service delivery model across your region, ensuring global consistency.

You will lead a team responsible for maintaining accurate space and occupancy data within a CAFM/IWMS system and managing a centralized CAD drawing library. Your team also designs and prepares electronic working plans, maps, and drawings for projects of all sizes.

This role sits within the Client Consulting function, responsible for advisory services spanning real estate strategy, occupancy intelligence, and portfolio optimization.

What You'll Do

‒ Serve as the client-facing business representative and point of escalation for business-critical or multifaceted issues, ensuring they are handled in a consistent, urgent, and professional manner.

‒ Provide direction and make quick judgment calls in the best interests of the business and in alignment with client expectations.

‒ Manage performance and processing of drawing and data requests to maintain Service Level Agreement (SLA) compliance.

‒ Ensure standard operating procedures are maintained and communicate any changes.

‒ Provide reporting of key business metrics for productivity, customer service, and client business reviews.

‒ Identify operational improvements to enhance service delivery.

‒ Identify initiatives that are out of scope, determine requirements, define scope, and provide detailed preliminary and final cost estimates and budgets.

‒ Lead by example and model behaviors consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

What You'll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

‒ Bachelor's degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

‒ Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

‒ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

‒ Leadership skills to motivate the team and positively affect the quality, efficiency, and effectiveness of the job discipline and department.

‒ In-depth knowledge of Google Suite products, including Sheets, Doc, and Slides.

‒ Prior working experience in CAFM/IWMS systems (Manhattan, Archibus, Serraview, TRIRIGA, etc.).

‒ Prior working experience in AutoCAD.

‒ Extensive organizational skills with a strong inquisitive mindset.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

• Internal advancement available after 6-month mark

• Competitive Pay

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $130,000.00 annually and the maximum salary for the position is $155,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. • Benefits for Full-Time Employees • Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance • 401(k) Plan • Paid time off, parental leave, and holidays are available as established by Company policy

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)