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Field Service Analyst

SHINE Systems & Technologies

Belleville, ILJobSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Belleville, IL
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

TS/SCI clearance

Job overview

SHINE Systems seeks an experienced operations and intelligence professional to support users of software such as Gotham. The Field Service Analyst will troubleshoot technical issues, develop use cases, train users, and work with analysts on complex problems. The role may involve collaborating with users worldwide and providing feedback on software enhancements to support customers across a global enterprise.

Skills & qualifications

RequiredNice to have

Skills

GothamUser TrainingTechnical TroubleshootingDoD MissionsIntelligence MissionsLaw Enforcement MissionsGaiaFoundryIntelligence Software TrainingCommunicationIndependent TravelPythonJavaHTML

Qualifications

TS/SCI ClearanceReal-World Intelligence or Operations Support

Full job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:

  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.

  • Training experience (Classroom or Deskside)

  • Proficiency in troubleshooting technical issues

  • Strong understanding of DoD, Intelligence, or Law Enforcement missions

  • TS/SCI clearance is REQUIRED

Desired Qualifications:

  • Real world experience supporting intelligence or operations

  • Familiarity with Gaia or Foundry

  • Experience training other intelligence or operations software

  • Excellent communication skills

  • Travel independently, both CONUS and OCONUS, as required

  • Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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