Supervisory Management and Program Analyst

Summary

As the Supervisory Management & Program Analyst for VHA Member Services (MS), Organizational Management Department (OMD), Workforce Management (WFM), the incumbent reports directly to the Associate Director of Workforce Management. This position provides end users, supervisors, upper management, and MS organizations with analytical and statistical information, as well as, forecasting and scheduling support. The incumbent also supervises staff and performs management functions.

Duties

THIS VACANCY ANNOUNCEMENT WILL CLOSE ON 11/17/2026 AT 11:59 PM OR UPON RECEIPT OF 75 APPLICATIONS Major Duties include, but are not limited to: Manages and coordinates all aspects of program operations, to include establishing guidelines and performance expectations for subordinate staff. Applies a wide range of qualitative and/or quantitative methods to identify, analyze, assess, and improve team effectiveness, efficiencies, and work products. Monitors and reports on the status and progress of work to ensure that work priorities, methods, deadlines, and quality have been met. Provides administrative analysis on new or established programs that include work measurements, operations, procedures, workforce estimates, resource estimates, and utilization as it relates to forecasting and scheduling. Extracts, reviews, and evaluates data from a wide variety of sources and system technologies (i.e., Pipkins Vantage Point, Pipkins spreadsheet reporting, web enabled Pipkins, Avaya WFO, Workforce Management Optimization, iGrafx, Minitab, SQL reporting, Microsoft Word, Access, Excel, Power Point, etc...). Makes recommendations to leadership concerning staffing projections, workload forecasts, operational performance criteria, and program effectiveness. Participates in developing long-range strategic station plans for operations, staffing, space requirements, and organizational realignments. Maintains Expert Level knowledge of regulations and policies governing the management of organizations. Work Schedule: Will be determined after final selection, based on program needs. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position Position Description/PD#: Supervisory Management and Program Analyst/PD52863A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Critical Skills Incentive (CSI): Not Applicable Financial Disclosure Report: Not Required Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year supervisory probationary period during which time we will evaluate your fitness and whether your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position, you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include the following: 1. Manages departmental change management by gathering and utilizing analysis, monitoring tools and techniques, and establishing reporting criteria that provide the most accurate pertinent information. 2. Oversees forecasting and scheduling reports, work measurement data, and business line performance that will assist in adjusting workloads, reorganizing or changing work processes, functions, and manpower to provide the most accurate, pertinent information. 3. Observes staff performance, provides performance and productivity input, and takes appropriate steps to effect changes to enhance employee and section performance. 4. Plans and distributes work, balances workloads, keeps track of the status and progress of work, estimates, and reports completion of work. 5. Establishes guidelines and performance expectations for staff that are clearly communicated through both formal and informal performance management evaluations. 6. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of department operations in meeting established goals and objectives. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortably. Use of a computer and keyboard is extensive. There may be some walking, standing, bending, carrying of light items, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Other Information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.