Executive Support Technician

Summary:

As an Executive Support Engineer at Meta, you will play a critical role in providing exceptional technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.

Required Skills:

Executive Support Technician Responsibilities:

1. Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.

2. Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.

3. Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.

4. Contribute to the creation and updating of various types of documentation related to Executive support operations.

5. Work on tooling and automation projects that benefit all of Meta and its partners.

6. Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.

7. Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.

8. Travel globally up to 25% of the year to support various Leadership events and residences.

9. Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends.

10. Evaluating the severity of incidents or requests involving various operating systems

11. Troubleshooting enterprise-level network services

Minimum Qualifications:

Minimum Qualifications:

1. Bachelor's Degree or an equivalent of 4+ years of IT support experience

2. Executive Support Experience is required

3. Solutions-oriented with demonstrating communication skills

4. Experience working independently and prioritizing tasks effectively

5. Demonstrates the necessary interpersonal skills to build relationships with executive-level employees

6. Experienced in cross-functional collaboration to ensure seamless operations

7. Experienced in security threat assessments, mitigations and protocols

8. Experience navigating various system administrator tools

Preferred Qualifications:

Preferred Qualifications:

1. Proficiency in PowerShell and scripting

2. Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets

3. Demonstrates understanding of Video Conferencing technologies

4. Subject matter expert in crisis management while effectively collaborating with multiple teams

5. Proficient administration of various SaaS applications

6. Prior experience with VR/AR/MR hardware, preferably Meta's product suite

7. Known track record with Vendor Services and Vendor Management

8. Experience monitoring and maintaining Service Level KPIs

9. Proficient in managing technical aspects of global events

10. Well-versed in residential support systems

11. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

12. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

13. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Public Compensation:

$91,998/year to $142,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].