Frontier Industry Advisor - Retail and Consumer Goods

Overview

Microsoft’s Industry Sales team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, providing Industry insights and delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As a Frontier Industry Advisor for Retail & Consumer Goods in the Americas, you will partner with some of Microsoft's most strategic retail and consumer goods customers to help them navigate industry disruption, accelerate AI transformation and unlock new opportunities for growth. You will engage senior business and technology leaders to understand their priorities, shape strategic conversations and identify opportunities where Microsoft can deliver meaningful business value; leveraging deep industry expertise, you will originate and develop new opportunities, influence complex customer decisions and connect customer challenges to Microsoft's technology, partner ecosystem and industry solutions. Working closely with account teams, solution specialists and partners, you will help customers achieve transformational outcomes while contributing to Microsoft's commercial growth and long-term customer success. This opportunity will allow you to lead C-suite agendas, master the economics of agentic AI, and help shape a new Microsoft business. This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Leverage substantial retail and consumer goods industry expertise and market insight to help strategic customers accelerate AI transformation, identify new sources of business value, and create opportunities that drive customer and Microsoft growth, moving them from pilots to scale by redesigning workflows and data foundations with responsible AI and governance.

• Originate and develop industry-led opportunities across assigned customers, working outcomes-inward from the business result to the process, data and AI required, and connecting business challenges in merchandising, pricing, supply chain, stores, commerce and loyalty to Microsoft's AI, Copilot, Security and Cloud solutions through differentiated industry narratives and use cases.

• Build trusted relationships with C-suite and senior business decision-makers to shape strategic agendas, influence investment priorities and accelerate demand generation across short- and long-term growth opportunities, up to board level, challenging their thinking; lead stakeholder mapping and multi-horizon roadmaps in the account plan, informed by customer research and ideation.

• Act as an industry thought leader, bringing external market perspectives, emerging trends and customer insights that help create scalable and repeatable solutions for customers and Microsoft, scaling the highest-impact AI scenarios.

• Partner closely with account teams, solution specialists and strategic partners, to orchestrate customer engagements, accelerate opportunity progression and deliver measurable business outcomes, and formalize programs with commercial, legal, compliance and engineering teams.

• Drive operational and commercial excellence through disciplined opportunity management, effective prioritisation and a relentless focus on customer impact and value creation: build the value case a CFO will accept, help close large multi-year deals, keep forecasting disciplined, and know when to withdraw.

• Act as the industry front door to Forward Deployed Engineering, originating and qualifying engagements where Microsoft engineers embed with customers to build production AI.

Other

• Embody our culture and values.

Qualifications

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 3+ years customer-facing experience in operations, enterprise-level improvement program management, product management, consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

• OR equivalent experience.

• 3+ years proven people management and/or leadership experience.

• 5+ years proven people management and/or leadership and orchestration experience.

• Track record of shaping and closing large, multi-year transformation deals with C-suite stakeholders.

• Working knowledge of AI, data, cloud and security as applied to retail and consumer goods.

Industry Advisory IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)