Non-Clinical Case Manager, Office of the Dean of Students

Position Details

Position Information

Announcement Number STAFF - VA - 27159

For questions regarding this position, please contact:

Kate Emmerich

[email protected]

406-994-2826

Classification Title Program/Project Lead

Working Title Non-Clinical Case Manager, Office of the Dean of Students

Brief Position Overview

The Office of the Dean of Students ( DOS ) at Montana State University (Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: managing a caseload of students experiencing personal hardship or distress; serving on the team responsible for providing support, resources, and referrals to students of concern; conducting initial and follow-up meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or after critical incidents; developing print materials and website content regarding student support and critical incident response; developing partnerships with other units to holistically support students and address multi-faceted needs; and contributing to the functions of the Office of the Dean of Students, including administrative, student support, programmatic, and distress management functions.

Position Number 4C0618

Department Dean of Students

Division Division of Student Success

Appointment Type Professional

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary Starting at $63,000 annually, commensurate with experience, education, and qualifications

Contract Type LOA

If other, please specify

Recruitment Type Open

Position Details

General Statement

The Office of the Dean of Students ( DOS ) at Montana State University (Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: managing a caseload of students experiencing personal hardship or distress; serving on the team responsible for providing support, resources, and referrals to students of concern; conducting initial and follow-up meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or after critical incidents; developing print materials and website content regarding student support and critical incident response; developing partnerships with other units to holistically support students and address multi-faceted needs; and contributing to the functions of the Office of the Dean of Students, including administrative, student support, programmatic, and distress management functions.

Duties and Responsibilities

Direct Student Support and Case Management

• Responsible for providing case management for students who experience personal distress or hardship. Examples of possible student concerns include personal/social difficulties, physical/mental health-related concerns, financial hardship/distress, basic needs insecurities, and/or academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and to ensure they receive developmentally appropriate interventions and support.

• Conduct initial and on-going meetings with students, family members, faculty, staff, and other constituents regarding a student of concern and after critical incidents to determine appropriate response, available support, and referral options.

• Coordinate appropriate, comprehensive, and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needs.

• Offer comprehensive and holistic support services for students who pursue a leave of absence.

• Manage and support students’ return to academic and campus residential environments following significant events and the re-entry phase for students who return from a leave of absence.

• Guide and support students, family members, faculty, and staff as needed in navigating university policies, procedures, and resources.

• Assist students in locating and obtaining emergency funding.

• Conduct regular, timely, and appropriate case management with students regarding their critical incident and other needs (as necessary).

• Facilitate communication to academic units of critical incidents on behalf of students.

• Maintain appropriate documentation for student support and critical incident response case files.

• Protect privacy of student educational records per FERPA and maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations.

Outreach and Education

• Collaborate with various University departments including but not limited to schools/colleges, Registrar’s Office, Financial Aid, University Student Housing, Counseling and Psychological Services, Student Health Services, Disability Services, and other campus units designed to support specific populations (e.g. first-gen students) to ensure awareness of student support and critical incident response and appropriate coordination between units in support of students.

• Participate in training sessions and presentations regarding student support and critical incident response for various audiences including faculty, staff, parents/families, and others.

• Develop and maintain relationships with community service providers including outpatient providers, and community agencies, as appropriate.

• Improve and enhance campus wide awareness of the CARE program, including various academic departments and other key constituencies such faculty, staff, students, and parent/family members.

General Administrative Responsibilities

• Serve as the Office of the Dean of Students On-Call representative one day a week.

• Assist with planning and implementation of bi-annual Campus Student Memorial Service.

• Assist in development of comprehensive annual report for DOS student support and critical response.

• Assist in maintenance of DOS student support and critical incident response protocols and procedures.

• Perform other duties as assigned in support of the Dean of Students Office.

Required Qualifications – Experience, Education, Knowledge & Skills

• Bachelor’s degree plus 1-3 years (which may include graduate internships/practicums) of progressively responsible experience in student affairs/higher education, psychology, social work, or counseling.

• Excellent interpersonal (verbal and written) communication skills.

• Demonstrated understanding and experience with the mental health needs and concerns among a residential university student population.

• Demonstrated strong interpersonal skills, including the ability to build teams from a wide and diverse number of campus support services.

• Direct experience in crisis intervention and response and case management procedures, preferably in a higher education setting.

• Demonstrated knowledge and experience with applicable federal and state laws, including the Clery Act, FERPA , and Title IX.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Master’s degree in student affairs/higher education, psychology, social work, or counseling.

• Demonstrated professional experience in higher education, preferably in college student services in areas such as advising, counseling, emergency response and student development.

• Experience working with students from traditionally underrepresented populations, especially students who are Native American or identify as members of the LGBTQ community.

• Experience with managing student disciplinary matters in a university setting.

• Experience using Maxient student conduct software.

The Successful Candidate Will

• Effectively prioritize work responsibilities and follow-through on important details regarding case management.

• Establish and maintain strong working relationships with faculty, staff and student-employees, along with parents, family members and members of the public.

• Communicate effectively both orally and in written form; offers effective public presentations to both current students and prospective students and their parents/family members.

• Possess high-level executive functioning ability to successfully complete multiple tasks with highly demanding deadlines.

• Manage multiple and competing priorities.

• Thrive in a diverse, fast-paced student affairs office responsible for responding to emergent needs and issues.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on November 18, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for sponsorship.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.