Skip to main content
Chicken Salad Chick logo

Call Center Manager

Chicken Salad Chick

Atlanta, GAFull-timeSeen todaySeen in employer's feed today

See where you stand before you apply. No sign-up to start.

You apply on the posting's application page, with no Olive account needed.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Atlanta, GA
Schedule
Full-time
Work Authorization
Not specified

Olive focuses on jobs in the United States, including remote roles you can work from there.

Job overview

The Call Center Manager provides first-line phone and email support to internal and external customers, resolves order management issues with retail teams, and enters order data. The role also involves coaching and monitoring staff performance, applying customer service practices, and using Microsoft Suite and other relevant tools to support consistent service delivery.

Skills & qualifications

RequiredNice to have

Skills

Customer Service, requiredOral Communication, requiredWritten Communication, requiredMicrosoft Suite, requiredStaff Coaching, requiredPerformance Monitoring, requiredCorrective Coaching, required

Qualifications

2+ Years Call Center Experience, requiredPrevious Management Experience, required

Full job description

Description

Responsibilities

  • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

  • Acting as the primary point of contact for Order Management issues, working closely with retail teams to ensure efficient resolution.

  • Accurately entering data into the order entry system to facilitate seamless order processing.

  • Detail-oriented and proactive.

  • Adhering to standard work practices to ensure professional and consistent service delivery.

  • Uses relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

  • Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Detailed description

Responsibilities

  • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

  • Acting as the primary point of contact for Order Management issues, working closely with retail teams to ensure efficient resolution.

  • Accurately entering data into the order entry system to facilitate seamless order processing.

  • Detail-oriented and proactive.

  • Adhering to standard work practices to ensure professional and consistent service delivery.

  • Uses relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

  • Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

  • 2-3 years of experience in call center environments, demonstrating proficiency in customer service practices.

  • Strong oral and written communication skills.

  • Previous management experience

  • Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).

  • Possesses the ability to coach and monitor staff performance and provide corrective coaching when necessary.

  • Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: POC Operations

Job Type: Full Time

How this job compares

Set against the 31,804 open Customer Service jobs on Olive Jobs, counted November 13, 2026.

Pay
  • This postingNot listed
  • Georgia median$48–53K/yr111 salary ranges
  • Georgia median$17–20/hr325 hourly ranges
Openings
Olive Jobs lists 1,089 open Customer Service jobs in Georgia and 31,804 across the US. 1% of them nationwide are listed as remote or flexible.
Hiring the most in Georgia
Experience
This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,366 postings).
Education
1,266 of the 31,804 open Customer Service jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.

Prepare for this role

You've read the whole posting — now see how you match it.