MANAGER- ACCESS & REFERRAL

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in WAUSAU, WI is seeking a MANAGER- ACCESS & REFERRAL to join our PATIENT ACCESS SCHEDULING team!

The Manager of Patient Scheduling plans, directs, and coordinates the activities of scheduling for the system primary care services. This position is responsible to improve the patient experience, enhance patient throughput, improve the revenue cycle through standardization and ensure the clinic/department is operating within rules and regulations applicable to the function. This position is responsible to maintain competent and highly trained staff to ensure a high level of accuracy. This position serves as a resource to other departments, physicians, Clinic and Hospital Leadership, and patients as needed.

HOURS: Full Time, 1.0 FTE, 80 hours every two weeks

Experience/Qualifications

• Associate’s Degree in related field preferred.

• Bachelor’s Degree highly preferred.

• Five to seven years of management experience in a health care setting necessary to develop administrative skills, including work experience in the field of Patient Access.

• Experience with information technology systems used in the Patient Access areas.

• Knowledge of health system scheduling practices normally acquired through previous experience.

• Possess a high level of resourcefulness, innovation, and interpersonal and critical thinking skills.

• Ability to use independent sound judgment and decision-making.

• Ability to deal with high degree of variation and frequent interruptions.

• Ability to prioritize workload.

• Ability to collaborate including building, leading, motivating and coordinate activities of a cross-functional and/or multi-corporate team.

• Possesses project management and analytical skills necessary to develop and implement appropriate changes.

• Strong personnel management skills to direct work of and motivate assigned staff.

• Excellent verbal and written communication skills including the ability to communicate technical concepts to a non-technical audience.

• Understanding of general business concepts and regulatory environment, especially those affecting the Patient Access areas.

• Position requires travel.

• Strong troubleshooting skills.

• Possess conflict resolution skills.

• Strong customer orientation.

• Professionalism.

• Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.

Employee Benefits

• Full benefits packages available for part- and full-time status.

• Time away from work accrual.

• Retirement plans available.

• Wellness program for employees and their families.

Our Mission : We heal people, promote health and strengthen communities.

Our Vision : Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position MANAGER- ACCESS & REFERRAL

Location

Req ID 129352