Desktop Support

Description We are looking for an experienced Desktop Support specialist to join a high-volume IT environment in Houston, Texas. This is a Contract position requiring onsite support for end users in a fast-moving setting where responsiveness and sound technical judgment are essential. The role will handle a wide range of desktop and help desk issues, making it ideal for someone who is comfortable balancing daily ticket demands with hands-on user support.

Responsibilities:

• Provide onsite desktop and help desk support for employees, resolving technical issues across hardware, software, and user access needs.

• Manage a steady flow of service requests and incidents while maintaining timely follow-up and clear communication with end users.

• Troubleshoot Windows-based workstation problems, including system performance issues, application errors, and login or account-related concerns.

• Support Active Directory tasks such as user account assistance, password resets, and basic access administration.

• Diagnose and resolve Tier 2-level technical problems that require deeper investigation beyond first-line support.

• Document issues, solutions, and status updates accurately within the ticketing system to ensure visibility and service continuity.

• Collaborate with an internal IT team to address a broad range of support needs across the organization.

• Prioritize multiple requests in a fast-paced environment while maintaining service quality and a high standard of service. Requirements • At least 5 years of experience in desktop support, help desk, or a similar end-user support role.

• Hands-on experience providing Tier 2 technical support in a high-demand environment.

• Strong working knowledge of Microsoft Windows, including Windows 10 support and troubleshooting.

• Familiarity with Active Directory for routine user and access support tasks.

• Experience using a service desk or ticket management system to track and resolve incidents.

• Solid troubleshooting skills with the ability to identify, analyze, and resolve technical issues efficiently.

• Ability to work fully onsite in Houston, Texas.

• Strong communication and organizational skills with a customer-focused approach to support. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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