COMMUNITY PARTNERSHIPS AND PATIENT ENGAGEMENT SPECIALIST

Salary Range $34.00 - $34.00 Hourly

Position Type Full Time

Travel Percentage Up to 50%

Category Health Care

Description

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

The Community Partnerships and Patient Engagement Specialist plays a pivotal role in expanding clinical access, driving patient acquisition, and advancing health equity across Callen-Lorde’s service sites, with a primary focus on maximizing patient capacity at the expanded Bronx health center.

Reporting to the VP of Patient Services, the Specialist is responsible for building and sustaining a robust, multi-sector referral network across community-based organizations, health fairs, healthcare institutions, academic settings, and neighborhood groups. This role designs and executes targeted outreach strategies to establish care pathways for underserved populations, including developing a specialized engagement and recruitment strategy.

Additionally, the Specialist leads direct community engagement initiatives, oversees organizational collateral and harm reduction distribution, and manages the end-to-end operation of Callen-Lorde’s Volunteer Program.

Key Responsibilities

• Community Outreach & Patient Acquisition: Develop, implement, and maintain community outreach and patient engagement initiatives designed to increase awareness of Callen-Lorde's services, strengthen community connections, and support new patient enrollment, with particular emphasis on the expanded Bronx clinic and Health Outreach Teens (HOTT) program.

• Health Education & Distribution: Coordinate the inventory, preparation, and distribution of Party and Prevention kits and other health education and promotional materials, ensuring appropriate availability, accurate tracking, and alignment with established outreach and prevention initiatives.

• Volunteer Program Coordination: Support the administration and ongoing coordination of Callen-Lorde's volunteer program, including volunteer recruitment, onboarding, orientation, training coordination, scheduling, and engagement activities. Maintain volunteer records, provide day-to-day guidance, and collaborate with appropriate departments to ensure volunteer activities align with organizational needs and established procedures.

• Resource & System Management: Develop and maintain outreach resources and tracking tools to support patient engagement and referral activities, including multilingual informational materials, community partner databases, referral source directories, and systems for documenting outreach efforts and evaluating their effectiveness.

Work Schedule

This is a full-time exempt position with regular business hours. Occasional evenings and events are required.

Benefits

Salary will be accompanied by an excellent benefits package including an exceptional low-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan. Providers are also eligible to apply for NHSC’s loan forgiveness program.

Qualifications

Education, Certifications, Experience, Skills, Language

• High school diploma required

• 3-5 years of experience in community health operations within an FQHC or community health setting

• Proven track record in community engagement, program metric analysis, and operational familiarity with youth health services.

• Demonstrated ability to collect, analyze, and interpret patient engagement and retention data to improve clinical outcomes.

• Strong background in community advocacy, outreach logistics, and building external referral pipelines.

• Effective communication skills with patients, colleagues, and other healthcare professionals.

• Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively.

• Demonstrate proficiency in essential digital tools and healthcare technology including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Electronic Health Record (EHR) systems

• Excel in delivering patient-centered care with a strong focus on customer service, emphasizing empathy, active listening, and responsive communication.

• Collaborate effectively within a team environment, supporting colleagues and contributing to shared goals

• Proficiency in more than one language (e.g., Spanish/English) is beneficial for serving our diverse patient population.

Desired Characteristics

• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.

• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.

• Commitment to the mission of Callen-Lorde.