Cl&r Senior Analyst

JOB REQUIREMENTS: About The Job: Under the general direction of the Manager and Specialist, analyze and process contract, license and registration terminations for Northwestern Mutual Life, Northwestern Long Term Care Insurance Company and Northwestern Mutual Investment Services, LLC (NMIS). Must maintain up-to-date knowledge on termination types, Company policies, contractual relationships, contract law basics and systems requirements to process terminations effectively (timely, accurately and confidentially). Update and maintain address records on the NMFN database including group office moves. Demonstrates precise accuracy in all job functions. What You'll Do: Contract Terminations and State License Cancellations (40%) Receive, verify requirements, and process termination forms within required timeframes to meet regulatory guidelines. Independently analyze, coordinate and negotiate problem case resolution with the field, division management, the Law Department and NMIS Compliance Officers to ensure confidentiality and special handling are managed accurately. In conjunction with contract terminations, cancel licenses and company appointments with the state insurance departments. Must manually and accurately enter data into multiple home office systems to end the contractual relationships with each entity; send appropriate communication to all that need to be notified. Name/Address Changes (30%) Analyzes requests for agent name/address changes. Manually updates highly regulated FINRA on-line records. Ensures address changes which affect RBOs are processed correctly in order to maintain supervisory compliance with FINRA. Data Management (20%) Processes terminations of NMIS by the completion of U5s and handles the suspensions and inactivation of Registered Representatives in accordance with FINRA guidelines Team Responsibilities/Customer Service (10%) Consistently meets divisional service level goals and performs well in a team environment. Shares knowledge in team meetings and identifies process improvements. Back up for other team members; performs other duties as assigned. What You'll Bring: Associate degree in Business or related field or minimum of 4 years customer service experience in a professional environment including job knowledge required, or progressively responsible work experience in a Contract, License Registration division preferred. Developed knowledge and proficiency using Word and Excel applications including other forms of written office communications. Accurate keyboard and data entry skills. Proven ability to handle confidential information in a fast paced, high volume work environment with a high degree of accuracy. Demonstrated commitment to quality customer service. Must possess highly developed and demonstrated verbal and written communication skills proficiency with all levels of the home office... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/353F865C692E4806 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.