Talent Acquisition Manager

TALENT ACQUISITION MANAGER

Location : Tucson

Employment Type : Full Time

Reporting to : TA Director

For Internal Candidates:

• Must not be on any corrective action or performance plans

• Must have held your current position for 6+ months

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

At a supervisory level, the Recruiting Manager will demonstrate ability to effectively build business relationships with their assigned client business groups across multiple geographies. The Individual selected for the Recruiting Manager role must be an exemplary role model and demonstrate the ability to accomplish the following at Alorica.

HOW YOU’LL MAKE AN IMPACT

• Source, qualify, and present a solid, diverse slate of candidates for every open position to which you are assigned.

• Supervise the quality of work, productivity and effectiveness of other Recruiters and Senior Recruiters.

• Ensure 100% compliance with all applicable laws and company policies regarding all talent acquisition responsibilities.

• Manage team leader responsibilities over site-based or virtually located Recruiters. With direction from their talent acquisition leader, collaborate and build staffing plans proactively with the assigned business group leaders to enable them to achieve resource hiring requirements.

• Review opportunities for leveraging resumes with other recruiters (cross references)

• Manage all assigned requisitions to ALORICA guidelines for aging and metrics to fill.

• Demonstrate the ability to articulate both positive and negative feedback to ALL candidates in a professional manner. Demonstrate the ability to calmly address candidate challenges.

• Has in-depth knowledge of the business segment strategic resource objectives and the talent acquisition functional area. Participates with line management in developing talent resource objectives.

• With direction from their leader, develop innovative yet targeted sourcing initiatives and develop a solid pipeline of qualified candidates at all times.

• Maintain personal networks and participate in professional organizations.

• Ensure all new employee onboarding processes are in line with Alorica policies.

• Ability to travel for recruitment meetings, college visits, and career fairs and maintain a flexible work schedule

• Manage the performance of individual recruiters and the entire team against established performance goals and metrics.

WHAT YOU’LL ACTUALLY DO

• The Recruiting Manager must demonstrate thorough knowledge and skilled experience in the following areas.

• In collaboration with line management and department heads, assess needed skills, behaviors, traits, and attributes of needed positions. Articulate job scope for high volume replacement positions and critical, strategic positions that advance the business group and SBU business goals. Additional outcome to significantly reduce turnover (90-day and long-term metrics).

• Utilize feedback from talent acquisition metrics and hiring managers as pulse measurements of client satisfaction and build improvement actions to address client satisfaction, candidate experience, turnover by group at the group, division, and account levels.

• Develop, standardize, gain approval, and implement hiring profiles and interview questionnaires at sourcing, screening, interviewing and selection levels.

• Ensure you are responsive and competent to carry out your responsibilities daily. Seek training and performance guidance as required. Requisition management (aging, balancing, dispositioning)

• Adhere to 100% compliance, zero tolerance policy for all regulations and laws.

• Partner with assigned line management to identify diversity strategies, for on-going slate development of candidates. Knowledge of targeted or niche boards leveraged to attract the desired diverse population.

• Negotiate candidate offers within the ALORICA guidelines; escalate to your leader when requested to perform outside the guidelines.

• Knowledge of and experience in MS Office, Outlook, contact management processes and applicant tracking systems; strong preference for experience with Taleo.

• Ensure you know where we are in the labor market, proactively acquire competitive market information to business strategy and provide advice to hiring managers as necessary.

• Research applicant sources and build community involvement to provide ALORICA information, opportunities, and benefits, making presentations and maintaining rapport.

WHAT’LL SET YOU UP FOR SUCCESS

• Minimum 4-year college degree or equivalent experience.

• 5-7+ years "sales and closing" recruitment environment and experience

• 2 years minimum in a supervisory role

• Ability to develop strong business relationships and manage expectations.

• Staffing management and planning

• Quick study – ability to learn and quickly apply learnings

• Critical thinking

• Thoroughness and follow-through

• Good judgment and mature emotional intelligence

• Efficient time management

• Interpersonal flexibility

• Competitive team player

• Customer service oriented with exceptional communication and client anticipation skills

• Professional poise and presence

• Sufficient depth of knowledge in employment law

• ATS Systems, Taleo strongly preferred

• Effective client management

• Demonstrate market intelligence of both industry and organization.

• Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents

• Workforce planning process and methodology; process improvement

• Ability to understand business and strategies to recommend changes and efficiencies.

• Strong track record of successful recruitment and staffing, including experience handling large ramp up projects.

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives

• Comprehensive benefits including medical, dental, vision, and 401(k)

• Career development through Alorica Academy's open-access courses

• Real opportunities to grow within a global organization

• Access to our employee assistance program

• A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.