National Director of Operations

Overview

The National Director of Operations is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations. This position balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.

The role drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

Strategic Leadership & Execution

• Define and execute a national operations strategy aligned with organizational goals and client expectations.

• Provide executive oversight for all fulfillment center operations, ensuring consistent performance, scalability, and service excellence.

• Translate business objectives into actionable operational plans and measurable outcomes across multiple regions.

Operational Excellence & Performance

• Establish and enforce standardized operating procedures, KPIs, and performance benchmarks across all sites.

• Drive operational efficiency through continuous improvement initiatives, Lean methodologies, and process optimization.

• Monitor and analyze performance metrics related to safety, quality, delivery, cost, and customer satisfaction, ensuring targets are met or exceeded.

• Lead large-scale operational initiatives, including new site launches, system implementations, and transformation projects.

Leadership & Talent Development

• Lead, mentor, and develop a national team of senior operations leaders, including Senior Operations Managers and Regional Leaders.

• Build leadership capability through coaching, succession planning, and structured development programs.

• Foster a culture of accountability, engagement, continuous learning, and operational excellence.

Client & Stakeholder Management

• Act as the primary executive point of contact for key national clients, ensuring strong partnerships and high levels of satisfaction.

• Lead the resolution of complex client escalations with urgency and strategic focus.

• Collaborate cross-functionally with finance, HR, sales, and other internal teams to align operations with broader business objectives.

Financial & Business Management

• Oversee operational budgets, cost management strategies, and financial performance across the network.

• Drive profitability through cost reduction initiatives, pricing strategies, and improved operational efficiencies.

• Ensure accurate forecasting, reporting, and accountability for financial and operational results.

Compliance, Safety & Risk Management

• Ensure compliance with all regulatory, safety, and security standards across all locations.

• Champion a “safety-first” culture and ensure adherence to training and compliance requirements.

• Conduct audits and risk assessments to maintain operational integrity and minimize exposure.

Innovation & Continuous Improvement

• Identify and implement emerging technologies and industry best practices to enhance operational performance.

• Lead enterprise-wide continuous improvement initiatives to eliminate waste and drive value creation.

• Promote a culture of innovation, problem-solving, and data-driven decision-making.

Qualifications

Minimum Qualifications

• 7+ years of progressive leadership experience in operations, logistics, supply chain, or fulfillment environments.

• Proven experience managing multi-site or national operations with full P&L responsibility.

• Demonstrated success in leading large, geographically dispersed teams and delivering measurable business results.

• Strong background in strategic planning, operational execution, and organizational transformation.

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field required; MBA or advanced degree preferred (or equivalent experience).

Core Competencies

• Executive leadership and organizational influence

• Strategic thinking with strong execution discipline

• Advanced financial and business acumen

• Data-driven decision-making and analytical expertise

• Operational excellence and continuous improvement mindset (Lean, Six Sigma, etc.)

• Exceptional communication, negotiation, and stakeholder management skills

• Change leadership and transformation capability

• Talent development and team building

• High level of professionalism, integrity, and accountability

• Ability to thrive in a fast-paced, complex, and evolving environment

Work Environment

This role operates in a dynamic, multi-site environment with a mix of corporate, field, and client locations. Regular travel may be required to support national operations, leadership alignment, and client engagement.

REQNUMBER: 173620

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.