Field Loyalty Lead (West & Southwest)

About the Role

As a Field Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You’ll Do

• Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

• Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

• Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

• Execute Leader on Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

• Develop New Hire training plans within stores to ensure a Culture of Credit from day one

• Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

• Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

• Utilize associate performance reports to provide consistent associate recognition

• Communicate reporting and engagement opportunities to TLMs

• Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

• Actively drive and support credit performance in stores during key timeframes

• Additional task may be assigned

What Skills You Have

Required

• Retail store management experience, with a demonstrated track record of delivering results and building strong teams

• Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

• Ability to collaborate and work cross-functionally

• Strong customer focus and customer-centric mindset

• Proactive, self-starter who can work well both independently and as part of a team

Preferred

• 3+ years related experience

• College degree

• Retail experience

SPECIAL REQUIREMENTS

• Remote location, you will need to be self-guided and results-focused

• 75% travel within designated territory

Pay Range: $81,200.00 - $137,200.00

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).