Sr Program/Product Manager

Job Description

We are seeking a Program/Product Manager to support a growing Legal Technology Operations organization that builds and operates technology solutions for the Legal business.

This role is a true hybrid of Product Management and Project/Program Management. A significant portion of the role will involve partnering with non-technical business stakeholders who may not initially know exactly what they need. This person will lead discovery conversations to understand the business objective, problem statement, customer journey, and current workflow, then translate those findings into future-state processes, business and functional requirements, roadmaps, and prioritized backlogs.

The individual will manage a higher volume of smaller technology initiatives simultaneously and drive them through requirements, development, testing, deployment, adoption, and post-launch support. Projects will include AI-enabled solutions, workflow/process automation, Legal Technology, reporting, CLM, and other business technology initiatives.

Responsibilities include but are not limited to:

• Lead discovery sessions to understand business objectives, user/customer needs, pain points, workflows, and desired outcomes.
• Help business stakeholders turn ambiguous needs into clearly defined problems, requirements, and technology solutions.
• Personally elicit, refine, document, and validate business and functional requirements.
• Build process diagrams, customer journeys, and current-state/future-state workflows to identify gaps and opportunities for improvement.
• Develop and manage product roadmaps and backlogs, including prioritization of requirements and enhancements.
• Partner with technologists/developers to translate business and functional requirements into technical workstreams.
• Manage multiple smaller technology and AI initiatives simultaneously from discovery through deployment and hypercare.
• Drive open actions, risks, issues, and dependencies to closure and escalate appropriately when progress is blocked.
• Coordinate across Legal/business stakeholders, developers, data teams, IT, leadership, and external vendors.
• Provide clear, concise project status and risk communication to directors, VPs, and other executive stakeholders.
• Lead testing, deployment readiness, adoption/training, and post-production issue resolution.
• Ensure delivered solutions address the original business problem and achieve the intended business outcome.

Skills and Requirements

7+ years of experience in Product Management, Technical Product Management, Program Management, or Project Management. Strong hands-on product management experience, including defining business objectives, problem statements, product requirements, roadmaps, and backlogs. Demonstrated experience eliciting and writing business and functional requirements, particularly when stakeholders do not have clearly defined requirements. Strong business process mapping experience, including building current-state/future-state workflows, process diagrams, and customer journeys to uncover gaps and requirements. Ability to understand the underlying business problem and desired outcome before defining or implementing a solution. Experience translating business requirements into actionable product backlogs and technical workstreams in partnership with developers/technical teams. Experience managing multiple concurrent technology initiatives through the full lifecycle, including planning, development, testing, deployment, adoption, and hypercare. Strong project management experience across scope, timelines, risks, issues, dependencies, open actions, and executive reporting. Excellent executive communication and facilitation skills, particularly with non-technical business stakeholders, directors, and VPs. Proven ability to drive open items to completion, influence without authority, remove blockers, and appropriately escalate when needed. Experience supporting Legal Operations, Compliance, Risk, Security, Privacy, Procurement, or other regulated business functions. Experience implementing legal technology platforms or Contract Lifecycle Management (CLM) solutions. Experience with workflow automation, reporting dashboards, SaaS implementations, or AI-enabled solutions. Experience managing third-party vendors and technology implementations. PMP, Agile, Scrum, Lean Six Sigma, or similar certifications. Familiarity with BPMN, swimlane diagrams, or other process mapping methodologies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].