Sr LeadSystem Administration

Job TitlJob Title: ServiceNow DeveloperDesignation: Sr Lead-System Administration### Location: Mph- Client Site, New York, US#### Job Summary:We are seeking a highly skilled ServiceNow Developer with a strong background in system administration to join our team. The ideal candidate will be responsible for developing and managing ServiceNow workflows, ensuring seamless interaction with automation systems, and driving end-to-end automation initiatives. This role requires a deep understanding of ServiceNow administration and a proactive approach to problem-solving.#### Responsibilities: * Design, develop, and implement ServiceNow workflows to enhance operational efficiency. * Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability. * Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. * Integrate ServiceNow with various automation systems to facilitate end-to-end automation processes. * Monitor and troubleshoot issues within the ServiceNow environment, providing timely resolutions. * Develop and maintain documentation related to workflows, processes, and system configurations. * Provide training and support to end-users and stakeholders on ServiceNow functionalities. * Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.#### Mandatory Skills: * Proven expertise in ServiceNow administration, including configuration and customization. * Strong understanding of ServiceNow workflows and automation capabilities. * Experience with scripting languages such as JavaScript, HTML, and CSS. * Familiarity with ITIL processes and best practices. * Excellent problem-solving skills and attention to detail. * Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.#### Preferred Skills: * Experience with ServiceNow integrations using REST and SOAP APIs. * Experience with ITOM, ITAM, HRSD, CSM, or other ServiceNow modules. * Exposure to Agile/Scrum delivery methodologies. * Knowledge of Service Portal and UI Builder. * Experience supporting enterprise-scale ServiceNow implementations. * Strong communication and stakeholder management skills.#### Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Relevant certifications in ServiceNow administration or development are a plus. * Demonstrated ability to work independently and as part of a team in a fast-paced environment.#### About Mphasis:Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.#### Equal Opportunity Employer:Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicabl