ServiceNow ITOM Lead
New York, NYJob$119–139K/yrSeen 2w agoSeen in employer's feed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The ServiceNow ITOM Capability Leader shapes and delivers Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. The role provides architecture leadership for complex implementations, resolves critical escalations, owns customer-facing roadmaps, and develops reusable delivery standards. It also leads solution architecture for strategic pursuits and partners with learning teams to build ITOM delivery capability.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
S erviceNow ITOM Capability Leader
About the role
As a ServiceNow ITOM Capability Leader, you will make an impact by shaping and delivering ServiceNow Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. You will be a valued member of the ServiceNow capability team and work collaboratively with delivery leaders, solution architects, sales teams, customers, and learning partners to resolve critical issues, strengthen delivery quality, and advance the market’s ITOM roadmap.
In this role, you will
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Provide architecture-level leadership for complex ServiceNow ITOM implementations, including multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation.
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Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents in partnership with delivery teams and within agreed service levels.
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Own and present the market’s ITOM roadmap during quarterly customer reviews, translating business priorities into practical capability plans.
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Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates for Discovery, Service Mapping, and Event Management.
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Lead ITOM solution architecture for strategic pursuits and partner with learning teams to build delivery capability across ITOM Prime, ITOM Advanced, Discovery, and Service Mapping.
What you need to have to be considered
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Current ServiceNow Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
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Hands-on experience administering or implementing ServiceNow ITOM Prime.
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Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
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Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
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Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale ServiceNow ITOM programs.
These will help you stand out
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Experience leading ServiceNow ITOM capabilities across multiple accounts or a regional market.
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Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions.
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Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and other compensation
Applications will be accepted through November 20, 2026.
The annual salary for this position is $119,000–$139,000, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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Medical/Dental/Vision/Life Insurance
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Paid holidays plus Paid Time Off
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401(k) plan and contributions
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Long-term/Short-term Disability
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Paid Parental Leave
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Employee Stock Purchase Plan
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How this job compares
Set against the 326 open Service Management jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This posting$119–139K/yr
- US median$126–261K/yr199 salary ranges
This range's midpoint, $129K, is 33% below the US median midpoint ($192K) — in the lowest quarter of Service Management salary ranges across the US.
- Openings
- Olive Jobs lists 17 open Service Management jobs in New York and 326 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Chipotle Mexican Grill66 open
- Oracle57 open
- Accenture41 open
- Experience
- Service Management postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 8 years (225 postings).
- Education
- 81 of the 326 open Service Management jobs (25%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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