ACCOUNT MANAGER

Day & Nite AmeriServe is an excellence-oriented company with more than 30 years of combined experience providing exceptional service in commercial and industrial HVAC, refrigeration, air handling systems, and commercial kitchen equipment repair, installation, and maintenance. JOB OVERVIEW As an Account Manager, you will be responsible for managing and developing relationships with contracted clients while serving as a primary point of contact for their account needs. This position focuses on client retention, account growth, customer satisfaction, communication, and relationship management. The successful candidate will be comfortable communicating with customers at all levels, leading virtual and in-person meetings. KEY RESPONSIBILITIES Client Relationship Management Serve as the primary point of contact for assigned contracted clients. Build and maintain strong, long-term relationships with customers. Maintain a 98% client retention goal. Respond to customer questions, concerns, and requests in a timely and professional manner. Partner with internal departments to resolve customer issues and ensure appropriate follow-through. Account Growth & Business Development Achieve an organic account growth goal of 20% by identifying upselling and cross-selling opportunities. Identify opportunities to expand services and provide additional value to existing clients. Understand each client's business, service needs, and operational challenges. Make recommendations that align customer needs with Day & Nite AmeriServe's services and capabilities. Account Management & Financial Performance Monitor assigned client accounts and work to maintain 80% or greater compliance with payment terms. Review account information and identify potential payment or account issues. Work collaboratively with internal teams to address account concerns and support timely payment. Ensure client records, contact information, service information, and other account details are complete, accurate, and current. Client Education & Technology Educate and train clients on Day & Nite AmeriServe's proprietary technologies and platforms. Assist clients with the use and functionality of the DNAS Connect Mobile App and FMAnywhere online platform. Ensure clients understand available tools and resources that can improve communication, service visibility, and account management. Meetings & Presentations Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with assigned clients. Prepare and present account performance, trends, opportunities, and recommendations. Confidently lead meetings both virtually and in person. Internal Collaboration Work closely with operations, service, dispatch, sales, finance, and other internal departments. Communicate customer needs and expectations clearly to internal teams. Maintain accurate documentation and follow company processes and procedures. Support a team-oriented culture focused on customer satisfaction and operational excellence. REQUIRED QUALIFICATIONS Minimum of 2 years of experience in account management, customer service, client relations, sales, or a related role. Strong customer service and relationship management skills. Exceptional problem-solving and critical-thinking abilities. Strong presentation skills with the confidence to communicate with executive-level stakeholders. Ability to manage multiple accounts, priorities, and deadlines effectively. Proficient in Microsoft Office Suite and general computer applications. Familiarity with multi-division or service-based operations is a plus. COMPENSATION & BENEFITS Competitive hourly pay: $25$30 per hour, based on experience and qualifications. Training and development programs. Health insurance with generous company contribution. Company-paid life insurance. Dental and vision insurance. 401(k) retirement plan with company match. Paid vacation and sick time. Paid holidays. Opportunities for professional dev lopment and career growth.