Account Manager

VETERANS ARE ENCOURAGED TO APPLY Responsibilities: - Manage schedules and shift assignments to ensure all sites have adequate coverage. - Collaborate with recruiting and HR teams to fulfill staffing requirements across assigned sites. - Develop account growth strategies aimed at meeting or exceeding revenue targets. - Monitor overall service quality and ensure client expectations are consistently met or exceeded. - Address and resolve service-related issues, including employee call-outs and coverage gaps at posts. - Manage client contracts and agreements, including renewals, updates, and necessary modifications. - Ensure full contract compliance and that all deliverables are completed on time and within budget. - Maintain appropriate staffing levels at all sites under management, ensuring consistent coverage and quality. - Provide consulting and advisory services to clients, including risk assessments and tailored security recommendations. - Stay informed on industry trends and best practices to offer up-to-date, strategic guidance to clients. - Offer training and support to clients in the proper use and understanding of security systems and services. - Prepare and deliver regular reports covering account performance, revenue forecasting, and client satisfaction metrics. - Conduct site visits to evaluate service quality, staff performance, and client satisfaction. - Must have knowledge of Win Team. - Must have a minimum of 3-5 years of relevant experience in account or operations management within security industry. - Other Duties as Assigned. Qualifications: - Associate's degree or equivalent experience in human resources or related field. - 3-5 years of experience in account or operation management. - Fire Guard for Shelters F02. - Fire Safety Coordinator (F-80). - NYS Security Guard License. - Proficient in Microsoft Office, particularly Excel and Word. - Excellent communication skills, both written and verbal.