Care Navigator - Massachusetts

About This position as a Care Navigator

The Care Navigator serves as a primary representative of HopeHealth within assigned hospitals, skilled nursing facilities, assisted living communities and physician practices primarily in southeastern Massachusetts and parts of Norfolk County, MA. This role is responsible for driving organizational growth through relationship development and exceptional service. The Care Navigator plays a critical role in promoting hospice and palliative care services, facilitating timely and appropriate transitions to care, and ensuring a seamless experience for patients, families, and referral partners. As a subject matter expert in all HopeHealth service lines, the Care Navigator provides education, conducts goals-of-care conversations, and supports patients in navigating serious illness care options. The ideal candidate excels at building and cultivating relationships and has a demonstrated track record of driving growth.

What will a Care Navigator do?

• Cultivates and maintains strong relationships with key stakeholders across assigned hospitals, nursing homes, assisted living facilities and physician offices driving growth of HopeHealth hospice and palliative care services. Attains set growth goals for assigned territory.
• Serves as a subject matter expert on all HopeHealth services, including hospice, palliative care, dementia support, caregiver support, bereavement services, and community education.
• Educates patients, families, and referral partners on hospice and palliative care services, clearly communicating benefits, eligibility criteria, and care options.
• Conducts goals-of-care conversation and hospice informational visits.
• Coordinates care transitions and facilitates communication among providers, patients, and families to ensure continuity and alignment of care.
• Collaborates closely with interdisciplinary teams and the Access Center to ensure a seamless, high-quality referral and admission experience.
• Organizes and participates in care coordination meetings and addresses service recovery opportunities as needed.
• Actively participates in professional and community events, conferences, and networking opportunities to build relationships and expand organizational reach.
• Utilizes CRM tools effectively to track territory activity, identify growth opportunities, and document outreach efforts, follow-ups, and outcomes.
• Demonstrates flexibility by supporting coverage needs across territories as required.
• Maintains accurate, comprehensive, and timely documentation in the Electronic Medical Record (EMR), in accordance with organizational policies and documentation requirements
• Consistently reflects HopeHealth’s mission, vision, and values while adhering to all organizational policies, including quality assurance, safety, infection control, and HIPAA compliance.
• Performs additional duties as assigned.

What are the qualifications for a Care Navigator?

• Bachelor’s degree and a minimum of five years of experience in healthcare business development, service line growth, or related fields required,
• RN highly preferred but not required.
• Hospice, palliative care or experience working with seriously ill patients preferred but not required.

What are the job benefits? For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance

For your wellbeing:

• Earned time and paid holidays
• Employee wellbeing initiatives
• A caring culture that supports your wellbeing

For your career:

• A robust orientation program
• Educational assistance
• HopeHealth Clinical Education Lab (continuing education)
• Reimbursement for certifications

Discover a career that transforms lives – including yours. At HopeHealth, health care is more than a career choice. It’s a calling. You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day. And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do. Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day. HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island. HopeHealth is an Equal Opportunity Employer Our Commitment to Diversity, Equity and Inclusion HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families. All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.

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