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Desktop Support Technician

US Tech Solutions

San Mateo, CAContractPosted 10y agoStill listed today

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At a glance

Compensation
No compensation found
Location
San Mateo, CA
Schedule
Contract
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

US Tech Solutions is seeking a Desktop Support Technician to support Mac and PC users. The role includes installing and configuring computers, software, peripherals, and telephony devices; resolving hardware, software, and account issues; and improving end-user service. The technician also documents processes, escalates issues, shares root-cause findings, and assists with special projects. The posting requires five or more years of related experience and enterprise support capabilities.

Skills & qualifications

RequiredNice to have

Skills

Windows Support, requiredOS X Support, requirediOS Support, requiredAndroid Support, requiredMicrosoft Office, requiredMS Exchange, requiredTicketing Systems, requiredNetworking, requiredTask Prioritization, requiredSelf-Direction, requiredLifting 30+ Lbs, requiredOn-Call Support, requiredVideo Conferencing, nice to haveAV Systems, nice to haveOperating Systems, nice to haveHDD Encryption, nice to haveSingle Sign-On, nice to haveOkta, nice to have

Qualifications

5+ Years Related Experience, requiredExcellent Communication Skills, requiredMCSE or Similar Education, nice to haveApple Certification, nice to have

Full job description

Company Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

  • Responsibilities ·

  • Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests

  • Install and configure Mac and PC hardware, software and peripherals

  • Install and configure telephony devices such as phones and video conferencing equipment

  • Complete Mac and PC hardware maintenance and basic repairs

  • Resolve Mac and PC hardware and software problems

  • Troubleshoot user accounts in the GoPro portfolio of applications

  • Initiate improvements to raise the quality and efficiency of service to end users

  • Assist with documenting processes and procedures

  • Escalate issues to the next level of support when necessary

  • Relay root cause findings to other IT members when appropriate

  • Assist with special projects

Qualifications

  • Requirements: ·

  • 5+ years of related work experience

  • Excellent oral and written communication skills

  • Expert in supporting Windows, OSX, iOS and Android in an enterprise environment.

  • Experience supporting Microsoft Office suite / MS Exchange accounts

  • Hands on experience with an enterprise-level ticketing system

  • Understanding of networking topologies and protocols

  • Ability to manage and prioritize tasks

  • Self-directed, able to work with minimal supervision

  • Able to lift 30+ lbs.

  • Available for on-call support Preferences

  • MCSE or similar education

  • Apple certification

  • Experience with video conferencing and/or AV systems

  • Deep knowledge of one or more operating systems

  • Experience with HDD encryption

  • Experience with SSO (Okta preferred)

Additional Information

Thanks & Regards,

Kushal kumar

201-932-1539

How this job compares

Set against the 2,786 open IT Support jobs on Olive Jobs, counted November 10, 2026.

Pay
  • This postingNot listed
  • California median$90–120K/yr97 salary ranges
  • California median$28–35/hr77 hourly ranges
Openings
Olive Jobs lists 233 open IT Support jobs in California and 2,786 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in California
Experience
This posting asks for at least 5 years of experience — more than three in four IT Support postings that state a minimum ask for (median 2 years, across 1,902 postings).
Education
258 of the 2,786 open IT Support jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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