Senior Behavioral Health Referrals Associate

Referral ManagementUses assembled information concerning a patients clinical background to determine the most appropriate referral(s).Manages and tracks patient referrals, ensuring all records are provided promptly and accurately.Maintains updated records of referrals, ensuring all data is accurately documented.Contributes to and maintains a list of needed referrals.Interprofessional CollaborationWorks on the referrals team using an interprofessional model that includes pediatric psychiatrists, psychologists, other licensed mental health professionals, and administrative staff.Uses the Electronic Medical Record to communicate referral information to team members, patients, families, and school staff, ensuring accuracy of all assigned records.Provider and Family SupportAnswers provider inquiries regarding the referral process and provides necessary information and support.Follows up with providers and care coordinators to support patients and families in resolving any issues or delays in the referral process.Community Outreach and Resource Development (10%)Engages in community outreach to expand and enhance a database of community providers who accept referrals from TCMH programs.Conducts searches for referral resources.MARGINAL OR PERIODIC FUNCTIONS:Assists with special projects related to referral process improvement .Participates in community events or health fairs to promote referral programs and resources.Supports team lead in providing training or orientation to new staff on referral workflows and systems.Supports development of educational materials for providers, patients, and families regarding referral processes.Participates in periodic audits or quality assurance initiatives.Adheres to internal controls and reporting structure.Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESCustomer FocusUnderstands and meets the needs of internal and external customers; builds strong relationships and delivers solutions that create customer satisfaction.Responds promptly and professionally to provider inquiries and family concerns.Anticipates patient and provider needs and proactively offers solutions.Maintains empathy and patience when resolving referral delays or issues.OrganizingArranges information and resources effectively; manages time and priorities to meet deadlines.Tracks multiple referrals simultaneously without errors.Maintains accurate and updated records in the Electronic Medical Record (EMR) and referral database.Prioritizes urgent referrals while ensuring routine cases are processed efficiently.Problem SolvingIdentifies issues, analyzes information, and develops practical solutions.Troubleshoots referral delays and coordinates with internal and external parties to resolve barriers.Adjusts processes when encountering systemic challenges in referral networks.Interpersonal SavvyBuilds rapport and maintains effective relationships across groups; communicates tactfully and professionally.Collaborates effectively with pediatric psychiatrists, psychologists, and administrative staff.Communicates clearly with families and school personnel regarding referral details.Handles sensitive conversations with discretion and awareness.Priority SettingFocuses on critical tasks and allocates time and resources to achieve goals efficiently.Quickly identifies high-priority referrals and acts accordingly.Balances competing demands from providers, families, and program requirements.Uses judgment to escalate urgent cases to leadership when necessary.Functional/Technical SkillsPossesses and applies technical knowledge and skills required for the role.Navigates EMR systems accurately to update and communicate referral information.Understands referral protocols for TCHATT, CPAN, and PeriPAN programs.Maintains compliance with privacy and data security standards.