IT Automation Engineer

Who We Are Percepta’s mission is to transform critical institutions with applied AI. We care that industries that power the world (e.g. healthcare, manufacturing, energy) benefit from frontier technology. To make that happen, we embed with industry-leading customers to drive AI transformation. We bring together:

• Forward-deployed expertise in engineering, product, and research

• Mosaic, our in-house toolkit for rapidly deploying agentic workflows

• Strategic partnerships with Anthropic, McKinsey, AWS, companies within the General Catalyst portfolio, and more

Our team is a quickly growing group of Applied AI Engineers, Embedded Product Managers and Researchers motivated by diffusing the promise of AI into improvements we can feel in our day to day lives. Percepta is a direct partnership with General Catalyst, a global transformation and investment company.

About The Role We’re building Percepta’s IT function from the ground up with automation and self-service at its core. Our goal isn’t to close more tickets. It’s to need fewer tickets in the first place, so we never solve the same problem twice. Identity, access requests, approvals, and provisioning already run through Serval and Okta. As an Automation Engineer, you’ll build the next layer: smarter lifecycle workflows, AI-powered support that can understand a request, gather context, and resolve it safely, and automated endpoint provisioning. You’ll work directly with the head of IT, who will mentor you and set priorities, and you’ll partner with People Ops, Security, Engineering, and employees across the company. This is a builder role with real operational ownership. About 70% of your time goes to automation and engineering, and about 30% to hands-on workplace technology.

What You'll Do

• Improve employee lifecycle automation (onboarding, offboarding, role changes) across Okta, Serval, and our SaaS stack

• Expand Serval self-service, access requests, and automated troubleshooting

• Build AI-enabled workflows that triage requests, gather context, and execute approved resolutions

• Find recurring problems, propose solutions, and measure results: fewer repetitive tickets, less manual intervention, faster provisioning, and more reliable automations

• Over time, take increasing ownership of our automation systems, including workflow development, integrations, reliability, and documentation

What We’re Looking For

• At least 3+ years of experience in IT field

• You’ve built automations that people actually use, whether at work, in an internal tools role, or in serious personal projects

• Familiarity with Okta, SSO, or SCIM

• Experience with Apple or Windows device management (MDM)

• AI-native curiosity: you build with AI tools and have the judgment to verify their output, test it, and know when something needs human review

• Ownership and fast learning: you don’t wait for instructions, and you ask “why are we still doing this manually?”

• Good security judgment, especially around access control and privileged actions

• Willingness to support employees and work with physical workplace technology (devices, networking, AV)

Bonus If You Have

• Experience with Serval or similar workflow and service automation platforms

• Solid scripting, API, and debugging fundamentals (Python or similar)

• Experience with HRIS APIs

• Familiar with Terraform, Git, or AWS exposure

• Experience evaluating AI agents or setting up automated workflow tests

About Our Team As an organization, Percepta is committed to inclusion and belonging, and our people are our greatest investment! We’re working against an incredibly ambitious mission. It won’t be easy, but it will likely be the most fulfilling work of your career. In addition to competitive compensation, equity, 401(k) matching, comprehensive health and family benefits, and lunch every day, we offer a culture built on autonomy and trust. We strongly believe that the boldest solutions come from teams who dream bigger together, and that means bringing in people from every kind of background, experience, and path. We are an office-first team that values the impact of in-person collaboration, but we focus on outcomes over outputs—believing that we are each responsible for solving the "whole problem" to make our customers win. If you don't check every box on this description but you care deeply about the problems we're tackling, seeking the truth, and wanting to own outcomes alongside a team that has your back, then we want to hear from you! We know self-doubt keeps great people from applying, so please don't count yourself out before we've had the chance to meet you. Tackling the hardest problems takes a range of perspectives in the room, and we believe that's how we build something truly game-changing. Our company values are more than just words on a page. They inform how our team shows up every day:

Our Values Dream bigger: We have the unique privilege of taking on the most ambitious problems and we should chase them with optimism, responsibility, and genuine belief that we can make it happen. We have to embrace the hard things when no one else will.

Heart in the game: What we're doing matters and we have to give a shit. Internally, that means fixing badness when you find it. Externally, it means honoring the trust our customers place in us with their most important problems. This isn’t a 9-5, nor is it a job we’re ever going to monitor your hours. We promise to put work in front of you that matters and in return, we ask you to promise to care.

Win for the customer: Everyone is an engineer and the job of an engineer is to deliver outcomes, not outputs. Everything we do—the products we build, the partnerships we launch, the strategy we set—exists to make our customers successful. Delivery is the strategy.

Make the call: Organizations are only as strong as the pace at which they make decisions. Everyone at Percepta should feel empowered to commit and shape the ambiguity in front of them. But "make the call" cuts both ways: make the decision and make the phone call. High-agency decision-making only works with high-bandwidth communication and we commit to never operate in silos.

Intensity with kindness: We believe in excellence in execution, candor in feedback, ruthlessness in prioritization, and survivalist urgency. We also believe you don't need to be an asshole to deliver on any of this. The trust built through shared kindness and vulnerability is what makes the intensity sustainable.

Percepta is proud to be an equal opportunity employer and we evaluate every qualified applicant on their merits and give equal consideration for employment regardless of race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, veteran or uniformed service status, age, or any other characteristic protected under applicable law. Percepta provides reasonable accommodations to qualified applicants and employees in accordance with federal and applicable state law.