Business Operations Specialist I

Overview

The Business Operations Specialist I supports the Security Systems Support (SSS) team, which ensures the safety, continuity, and operational readiness of Navy Federal’s branches, microsites, and campus locations. This role assists with access control processes, including issuing, activating, modifying, and deactivating system and physical access, while supporting compliance with Global Security standards. The specialist collaborates with multiple teams to support daily operations and special projects and performs work in accordance with established policies and procedures to help maintain a secure and efficient operating environment.

Responsibilities

• Provides administrative and operational support for day-to-day business unit functions.

• Completes and monitors internal processes and performs quality control to ensure adherence to policies, procedures, regulations, and established practices.

• Assists with administering operational workflows, processes, and procedures.

• Assists with system or process enhancements, including testing, documentation, and staff support as needed.

• Serves as a point of contact for routine business unit matters and assists with resolving or coordinating customer and operational issues.

• Develops an understanding of business unit functions and their relationship to other areas of the organization.

• Provides backup administrative and operational support during periods of increased business volume.

• Compiles, researches, reviews, and organizes data and information to support business operations and management reporting.

• Prepares reports, summaries, charts, instructions, reference materials, and other business documentation.

• Assists with reviewing audit findings, procedural documentation, and other business requirements.

• Maintains awareness of applicable business requirements, policies, procedures, and operational standards.

• Works under general supervision and follows established procedures in completing assigned responsibilities.

• Performs other related duties as assigned.

Qualifications

• Ability to follow and interpret instructions and procedures to accomplish assignments

• Proficiency with Microsoft Office and common business applications.

• Progressively responsible experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Ability to work independently and in a team environment

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective organizational, planning and time management skills

• Light travel required

Desired Qualifications

• Education above the high school level with course concentration in business, administrative, communications, technology, or related field from an accredited college/university

Additional Information

Hours:

• Monday - Friday, 3:00PM - 11:30PM; Occasional Saturdays

Location:

• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 33337