Implementation Architect
Remote · USJob$133–180K/yrPosted todayStill listed today
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At a glance
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Job overview
The Implementation Architect helps Dropbox customers configure, implement, and launch solutions across SMB, mid-market, and enterprise environments. The role owns concurrent implementations, translating agreed designs into practical plans and guiding customers through integrations, identity setup, migrations, testing, enablement, go-live, and handoff. It works with cross-functional teams and contributes lessons learned and reusable documentation to improve implementation consistency.
Skills & qualifications
Skills
Qualifications
Full job description
Role Description
As an Implementation Architect at Dropbox, you will help customers successfully configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments.You will own multiple concurrent implementations, guiding customers through configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff. You will translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned through delivery.
This role is designed for someone with hands-on experience implementing SaaS products who can independently deliver standard and moderately complex implementations using established approaches. You will work closely with Technical Architects, Customer Success, Support, Sales, and partners. You will also help improve implementation consistency by contributing lessons learned, reusable documentation, and practical feedback from customer deployments.
Responsibilities
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Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
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Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
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Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration.
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Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
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Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
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Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
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Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.
Requirements
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Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
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Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
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Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration.
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Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
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Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
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Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
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Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.
Preferred Qualifications
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Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms.
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Experience with content migration tools or large-scale data movement.
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Familiarity with scripting using Python, JavaScript, or a comparable language.
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Experience working with REST APIs, authentication models, webhooks, or integration platforms.
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Familiarity with AI-assisted technical workflows such as Cursor, Codex, Claude Code, or similar tools.
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Experience creating reusable implementation documentation, templates, or delivery playbooks.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
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Awareness: Understand yourself and others.
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Judgment: Evaluate information and make decisions in complex situations.
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Adaptability: Learn, adjust, and stay effective through change.
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Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation US Zone 1
This role is not available in Zone 1
US Zone 2 $133,100—$180,100 USD
US Zone 3 $118,300—$160,100 USD
How this job compares
Set against the 3,870 open Customer Success jobs on Olive Jobs, counted November 14, 2026.
- Pay
- This posting$133–180K/yr
- US median$113–175K/yr2,875 salary ranges
This range's midpoint, $157K, is 5% above the US median midpoint ($150K) — in the middle half of Customer Success salary ranges across the US.
- Openings
- Olive Jobs lists 3,870 open Customer Success jobs across the US. 20% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle326 open
- Akamai Technologies, Inc.157 open
- UKG127 open
- Experience
- Customer Success postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 7 years (3,053 postings).
- Education
- 653 of the 3,870 open Customer Success jobs (17%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 14, 2026. Figures based on too few postings are left out.
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