Operations Specialist

Description We are looking for an Operations Specialist to support performance monitoring and operational analysis within a consumer banking environment in San Jose, California. This Long-term Contract position focuses on improving service outcomes, evaluating business-critical processes, and delivering insights tied to call center performance and credit card operations. The ideal candidate brings a strong understanding of consumer lending and banking workflows, along with the ability to translate data into practical operational recommendations.

Responsibilities:

• Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.

• Review credit card and consumer banking activities to help maintain efficient, accurate, and compliant day-to-day operations.

• Conduct criticality assessments on processes and issues to support prioritization and business continuity decisions.

• Analyze operational data and prepare clear reporting for stakeholders to support informed decision-making.

• Partner with cross-functional teams to address workflow challenges and improve service delivery across customer-facing operations.

• Support process refinement efforts within lending and banking functions to increase consistency and reduce operational risk.

• Monitor exceptions, escalations, and recurring issues, recommending practical actions to improve performance and customer experience. Requirements • Experience working with call center metrics and operational performance reporting.

• Knowledge of the credit card industry and core consumer banking operations.

• Familiarity with consumer lending processes and related service environments.

• Ability to perform criticality analysis and assess business impact effectively.

• Strong analytical skills with the ability to organize, interpret, and present operational data.

• Proficiency in collaborating with multiple stakeholders in a fast-paced operations setting.

• Clear written and verbal communication skills with a detail-oriented approach to execution. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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