Business Process Manager - Automation Specialist, BPO

Description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.

Within AWS, Business and Product Operations (BPO) is a diverse team of professionals that supports sales and business operations activities for the Sales, Marketing, and Global Services organizations. The Business Process Manager (BPM) – Automation Specialists role plays a critical role for the BPO organization by overseeing and/or leading strategic and automation initiatives to transform or optimize the team’s daily operations and customer experience. This candidate will specifically partner with product managers, process subject matter experts, and workstream leads in evaluating the efficiency and effectiveness of existing business processes and bridging the gap between business needs and technology solutions.

Candidates must possess the ability and experience in leading technical projects and products, providing direction in product strategies, driving stakeholder alignment, and leading others through the successful implementation of new technology. At AWS, we believe innovation should occur throughout the organization, which this disruptive leader will stimulate and pioneer innovation to sales and operations organizations.

The successful candidate will have strong business acumen and possess excellent project, program, and product management abilities. They will focus on understanding the business processes, creating actionable insights, and conducting product/tech research to provide recommendations to the leadership team on opportunities to enhance or build scalable solutions to meet business needs. They will have passion for problem-solving, be an independent innovator comfortable with ambiguity, have strong attention to detail, and the ability to work in a fast-paced and entrepreneurial environment.

Key job responsibilities

• Drive automation initiatives end-to-end — from requirements gathering and technology evaluation through testing, change management, team enablement, and performance monitoring to ensure successful delivery and measurable business impact.

• Optimize end-to-end business processes by owning the design, oversight, and continuous improvement of team-specific processes to drive operational efficiency, standardization, and strategic alignment.

• Serve as the primary point of contact between the business and technical teams.

• Lead and/or facilitate discussions, workshops, and presentations to ensure clear and effective communication of ideas and solutions.

• Write business proposals and other narratives in support of the organization’s automation and process optimization roadmap.

• Proactively identify and solve complex issues, including collaborating with multiple stakeholders on resolution.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

• Experience with sales CRM tools such as Salesforce or similar software

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• 2+ year experience automating business processes

Preferred Qualifications

• Experience working within a high-growth, technology company

• Experience in finance, business management and sales operations

• Knowledge of Lean Six Sigma concepts and best practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Dallas - 88,100.00 - 154,100.00 USD annually

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually

USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually