Internal Audit Manager - Quality & Operations

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Job Category Compliance Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Internal Audit organization is an independent and objective function that assists Salesforce to meet its goals through independent reviews and assessments of the company’s processes, information systems, and underlying internal risk and control environment. This function reports administratively to the President and Chief Operating and Financial Officer (COFO) and directly to the Audit and Finance Committee of the Company’s Board of Directors.

Salesforce Internal Audit is rebuilding what internal audit is. Our vision: pioneer the agentic AI era in internal audit — moving from periodic assurance to continuous risk intelligence, with agents handling routine tasks so our auditors can focus on high-value activities.

The Internal Audit Quality & Operations (Q&O) team is the 'mission control' center behind the audit team, focused on driving quality and efficiency through the application of leading-edge processes.

We are looking for a seasoned internal audit professional with deep, practical knowledge of the IIA Global Internal Audit Standards and the judgment to apply them efficiently. You will be shaping and simplifying the audit methodology of the future and taking the lead to deliver supporting operational processes at scale.

What You'll Actually Be Doing

• Deliver the IA Org strategy. Support our annual strategic planning and quarterly reporting cycles (V2MOM) — coordinating inputs from audit leaders, tracking progress against commitments, and flagging risks.

• Build processes and tooling for the agentic era. Reimagine how work actually gets done — not automating today's steps, but redesigning processes and tooling for a world where people and agents work side by side.

• Lead the QAIP. Run and modernize our Quality Assurance & Improvement Program to produce forward-looking insight into quality and continuous improvement, not just retrospective scoring.

• Evolve the IA methodology. Refresh the IA methodology and Standards for the services our Business Partners need most: assurance, continuous risk intelligence, and advisory.

• Turn data into decisions. Own the analysis behind our performance metrics and dashboards — identifying trends and emerging risks early enough to reprioritize, and driving the actions that follow.

• Cultivate the agentic auditors of the future. Own the org-wide skills assessment and the strategic training plan behind it, guiding the audit team from traditional compliance skillsets toward fluency in AI, data, and human-agent collaboration.

• Deploy the team. Act as resource manager for the IA Org — owning capacity planning, allocation, utilization, and schedule accuracy.

• Bring the team together. Plan and deliver town halls, org-wide meetings, and global summits — reading the room and pitching content to the right audience.

• Support the Board conversation. Help prepare Audit & Finance Committee and executive materials, and streamline how that reporting gets produced.

• Tell our story. Deliver compelling internal communications and messaging across the team and our stakeholders, and grow the IA brand externally — positioning Salesforce Internal Audit as a leading voice on agentic audit.

You're Our Person If You Have...

• 5+ years in internal audit operations/professional practices, audit, or IT audit

• Relevant professional certification (CIA, CPA/CA, CISA, PMP).

• Deep, practical command of the IIA Global Internal Audit Standards and Topical Requirements — enough to lead the QAIP and defend methodology decisions from day one, with the judgment to apply them proportionately.

• Experience in a QAIP, professional practices, or External Quality Assessment capacity within a large internal audit function.

• Excellent analytical and project management skills, with the operational discipline to run recurring rhythms reliably.

• A track record of deploying AI, automation, or analytics to change how work actually gets done.

• Hands-on fluency with AI tools. You proactively prototype and test ideas yourself rather than waiting for direction.

• Strong writing and executive communication, translating complex methodology into plain language for auditors, business partners, and the Board.

• Proven ability to drive adoption and change across a global team without direct supervisory authority.

• Comfort operating at pace with limited precedent, and the judgment to know which processes add the most value.

• Experience at scale — high-growth or large enterprise environments.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.