Sales Business Operations Manager

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf—and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that’s hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers. With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests.

WHAT WE’RE SEEKING The Sales Business Operations Manager serves as the operational backbone of the Sales Business Operations team, owning the coordination, intake, communication, and execution that keeps programs, products, and projects moving across the sales organization. This role provides dedicated operational and commercial product support, acting as the critical bridge between venue teams, leadership, and cross-functional partners. The ideal candidate is a hands-on operator who thrives in the details, excels under fast-moving deadlines, and adapts quickly in a consistently evolving environment, bringing a proactive, solutions-oriented mindset to every challenge.

WHAT YOU WILL DO

Key Responsibilities

• Manage sales support channels and serve as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions and needs, investigating and triaging issues and providing both immediate and long-term scalable solutions, escalating appropriately to ensure timely resolution

• Develop and manage project plans that support sales department rollouts, program timelines, and post-launch stabilization, tracking milestones and holding cross-functional partners accountable to deadlines

• Execute sales enablement programs and processes, handling end-to-end coordination, communication, and logistics that bring initiatives from planning through deployment/rollout and into steady-state operations

• Partner with training, operations, and sales leadership to build, maintain, and continuously improve event standard operating procedures, ensuring documentation is current, accessible, and reflective of business processes across the sales organization

• Own program and project intake for the sales department, capturing, organizing, and prioritizing incoming requests while maintaining visibility into workload, status, and key dependencies across the team’s portfolio

• Design, develop, and deliver scalable processes, clear execution guidelines, and comprehensive roll-out material to support sales programs, initiatives, and tools

CORE COMPETENCIES FOR SUCCESS

Sales Support & Issue Resolution Serves as the front line for field-facing operational needs, triaging issues and delivering timely, scalable solutions.

• Manages sales support channels and serves as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions.

• Investigates and triages issues, providing both immediate and long-term scalable solutions and escalating appropriately to ensure timely resolution.

Program & Project Management Drives sales department initiatives from planning through steady-state operations, keeping cross-functional partners accountable to deadlines.

• Develops and manages project plans that support sales department rollouts, program timelines, and post-launch stabilization.

• Executes sales enablement programs and processes, handling end-to-end coordination, communication, and logistics from planning through deployment and into steady-state operations.

Process Design & Documentation Builds and maintains the standard operating procedures and roll-out materials that keep the sales organization running consistently.

• Partners with training, operations, and sales leadership to build, maintain, and continuously improve event standard operating procedures.

• Designs, develops, and delivers scalable processes, clear execution guidelines, and comprehensive roll-out material to support sales programs, initiatives, and tools.

Intake & Portfolio Visibility Owns the front door for sales department requests, keeping the team’s workload and priorities visible and organized.

• Owns program and project intake for the sales department, capturing, organizing, and prioritizing incoming requests.

• Maintains visibility into workload, status, and key dependencies across the team’s portfolio.

Cross-Functional Collaboration Serves as the connective tissue between venue teams, leadership, and cross-functional partners.

• Acts as the critical bridge between venue teams, leadership, and cross-functional partners, providing dedicated operational and commercial product support.

• Brings a proactive, solutions-oriented mindset to fast-moving deadlines and a consistently evolving environment.

QUALIFICATIONS

• Bachelor’s degree in Business, Operations, Sales, or a related field (or equivalent professional experience)

• 3+ years of experience in sales operations, business operations, program management, project management, sales enablement, or a related support function

• 2+ years of experience coordinating cross-functional projects and driving execution across multiple stakeholders, timelines, and workstreams

• 2+ years of experience creating and maintaining processes, playbooks, SOPs, communications, and roll-out materials that support field adoption and operational consistency

• Strong organizational skills with the ability to manage multiple programs, requests, and priorities simultaneously

• Proven ability to triage and resolve field-facing operational issues, escalating appropriately when needed

• Excellent written and verbal communication skills, with the ability to work effectively across venue teams, leadership, and cross-functional partners

• Comfortable operating with a high degree of autonomy in a fast-moving, evolving environment

• Proactive, solutions-oriented mindset with strong attention to detail

Bonus Qualifications

• Experience with project management or workflow tools (e.g., Asana, Smartsheet, Monday.com)

• Background in retail, hospitality, or multi-unit/field operations

• Familiarity with CRM or sales enablement platforms

• Experience developing training materials or facilitating rollout of new programs and tools

Sounds like a fit? We can’t wait to meet you! BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.