Manager, Field Service Engineering
South Windsor, CTJobSeen 2w agoSeen in employer's feed today
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Job overview
The Manager, Field Service Engineering leads the field service engineering team and oversees customer support, spare parts management, service engineering, service contracts, warranty administration, and field service for the company’s stationary fuel cell fleet. The role coordinates work across multiple departments and drives service improvements, budget performance, cost containment, team development, and resolution of customer issues. The position requires on-site work in South Windsor, Connecticut.
Skills & qualifications
Skills
Qualifications
Full job description
Manager, Field Service Engineering
Last Updated Date: Oct 19, 2026
Location:
South Windsor, CT, US, 06074
Company: HyAxiom
Company Background
At HyAxiom, we develop, manufacture and service hydrogen fuel cells along with other innovative hydrogen energy solutions. We are a leading provider of stationary fuel cell solutions in some of the world’s largest and fastest-growing markets for utility, industrial and commercial customers. Being the hydrogen business pillar of Doosan Group, we share in their rich history as being a part of the oldest South Korean conglomerate operating in the global energy, manufacturing, and construction sector. Our products serve those who seek cleaner and more sustainable energy sources to lower their carbon footprint.
Our mission is to accelerate a carbon-free energy future by delivering a full spectrum of reliable and cost-effective hydrogen solutions. We seek to be at the forefront of the hydrogen revolution through the development of next-generation technologies for clean hydrogen production and clean fuel cell solutions for land and maritime transportation. Our current product line-up ranges from electrolyzers for scalable green hydrogen production and fuel cells for stationary and mobility applications.
Come join our Team today!
This position requires on-site work in South Windsor, CT.
Job Information
Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement to the business. Overall responsibility for trusted and timely customer support, spare parts management, service engineering, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet. Leads the field service engineering team. Cross-functionally coordinates activities, needs and project/program progress across Control Center, Sales, Engineering, Test, Supply Chain, Finance and Quality departments.
Role & Responsibility
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Control service contracts and direct support services.
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Develop methods, guidelines and policies to facilitate efficient, cost effective, quality service delivery.
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Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as required.
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Develop budget and assures budget targets are met.
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Focus on cost containment initiatives and opportunities across the Service organization.
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Responsible for team leadership, team development, staffing and training, engagement of the groups across functional disciplines, recognition of team and individual achievements of note, and team focus across multiple disciplines/work groups.
Job Requirement
Education & Qualification:
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BA/BS degree with 10+ years of experience.
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MA/MS degree with 7+ years of experience.
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(Prefer degree in Engineering, Science or Technology).
Knowledge & Skill:
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Functional understanding of fuel cell technology and manufacture.
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Budget development and control.
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Project management.
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Problem-solving skills.
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Negotiation skills.
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Collaboration.
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Effective customer relations management.
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Strong communications and organizational skills.
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Computer/IT skills.
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Continuous improvement focus and tool usage.
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Manufacturing/Industrial work and leadership experience.
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Finance, Sales and Materials work-along and teamwork experience.
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Multiple years experience in a business or field service role.
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Experience with local, regional, national and global customer support processes.
Other
All personal information will be kept confidential according to EEO guidelines.
Questions can be addressed through the HR department at (860) 727-2200 or [email protected]
How this job compares
Set against the 314 open Service Management jobs on Olive Jobs, counted November 9, 2026.
- Pay
- This postingNot listed
- US median$126–242K/yr187 salary ranges
- US median$20–22/hr47 hourly ranges
- Openings
- Olive Jobs lists 314 open Service Management jobs across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Chipotle Mexican Grill66 open
- Oracle46 open
- Accenture41 open
- Experience
- This posting asks for at least 10 years of experience — more than three in four Service Management postings that state a minimum ask for (median 5 years, across 215 postings).
- Education
- 78 of the 314 open Service Management jobs (25%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 9, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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