Financial Aid Advisor

Financial Aid Advisor

Salary

$60,245.00 Annually

Location

SUNY Brockport

Job Type

Professional Full-Time

Job Number

2600473

Division

Enrollment Management

Department

Financial Aid Office

Opening Date

09/30/2026

Bargaining Unit

08 United University Professions (UUP)

• Description

• Benefits

• Questions

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint “Village on the Erie Canal,” SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo — the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport! (https://www2.brockport.edu/about/strategic-plan/)

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis. The successful incumbent will also be responsible for the day-to-day verification and processing of student financial aid packages.

JOB FUNCTIONS

Essential Functions:

Student Financial Aid Counseling and Support Services

• Advises students and parents on the availability of student aid, types of aid programs, processing procedures, and other consumer information related to financial aid.

• Applies knowledge of the eligibility requirements of all aid programs, program procedures, as well as institutional procedures for aid programs.

• Assists in developing and maintaining effective written communications for customers, including brochures, flyers, and other informational materials, as requested.

• Addresses and resolves potential problems and difficulties in processing aid.

Financial Aid Analysis and Packaging

• Performs needs analysis and packaging of student aid.

• Understands the components that comprise the federal methodology.

• Verifies that student-provided data is accurate and properly recorded in Banner.

• Verifies that all documents in a student's file are properly indexed.

• Requests clarification of discrepant data, as needed, in accordance with Financial Aid Office procedures.

• Verifies that the financial aid package has been calculated correctly.

• Explains the financial aid package to students and parents, including the types of aid programs and award amounts.

• Repackages a financial aid package based upon new information received.

Staff and Student Support

• Provides support to staff and students in the accurate processing, awarding, and coordination of financial aid programs.

• Provides accurate and timely communication to Financial Aid Office staff and students.

• Follows accurate processing procedures.

Admissions and Retention Activities

• Supports admissions and retention initiatives related to financial aid, including high school presentations, Open Houses, and other outreach activities as needed.

• Represents the Financial Aid Office at meetings with high school counselors, parents, and students to explain financial aid opportunities and procedures.

• Develops and delivers presentations tailored to audiences seeking information about student financial aid programs and services.

• Counsels on a confidential basis with parents who may have specific or unique concerns in applying for student aid.

• Maintains ongoing communication with incoming/returning students.

Coordinator of Veteran Affairs Support

• Serves as a certifying official.

• Serves as a liaison with the Federal Department of Veterans Affairs.

• Assumes administrative responsibility of the Office of Veteran Affairs.

• Counsels students who have questions or concerns related to veterans' benefits.

Non-Essential Functions:

• Attends informational meetings, workshops, and other professional development activities.

REQUIREMENTS

Minimum Qualifications:

• Bachelor’s degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university

• A minimum of one year of experience working in financial aid or a related field

• Experience working in a customer service environment

• Demonstrated experience using computer software, databases, and/or student information systems (SIS)

• Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences

Preferred Qualifications:

• Experience working in a higher education setting

• Experience working with document imaging systems

• Multiple years of experience working in a financial aid office

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday-Friday, 8 am-4 pm.

Benefits:

This position is benefits eligible. Find out more about benefits at Careers@Brockport (https://www.brockport.edu/support/human\_resources/careers.html) .

Application Instructions:

This position is not eligible for visa sponsorship.

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement: All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing: Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer: SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement: SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations: SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at [email protected]. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

This position is eligible for benefits as a full-time United University Professions (UUP) represented employee. SUNY Brockport provides comprehensive employee benefit programs designed to help keep our faculty, staff, and their families healthy, safe, happy, and productive. Find more information about benefit specifics in the information and links below.

Medical

SUNY Brockport is committed to providing affordable, comprehensive health plan options for faculty, and staff. There is a 28 calendar day waiting period for medical coverage to become effective. Coverage will become effective on the 29th day of employment if enrolled during the 28-day waiting period. For more information, and premium costs, please go to our NYS Health Insurance Program (NYSHIP) Rates (https://www.brockport.edu/support/human-resources/benefits/insurance-premium/) page. For premiums relevant to this position, please go to the sections labeled "UUP."

Dental and Vision

Dental and Vision coverage is provided for employees and their eligible dependents by their union at no additional cost to the employee. For more information, please visit the UUP Employee Benefit Trust Fund (https://uupinfo.org/benefits/btf/) page.

Retirement

• NYS Employees' Retirement System (ERS) and NYS Teachers' Retirement System (TRS) - Defined benefit plans; benefits are based on best Final Average Salary and years of service.

• SUNY Optional Retirement Plan (ORP) - Defined contribution plan; benefits are based on the employer and employee contributions and the success of the investments. Employer contribution is 9% of compensable salary up to $360,000 (2026 IRS income limit) for the first seven years of active membership; 11% thereafter.

Membership for full-time and permanent employees is mandatory. All full-time employees are eligible to elect ERS or the ORP; employees in teaching, librarian, or coach (including assistant) titles are also eligible for TRS and may choose any of the three plans.

For more information, please go to SUNY's Retirement Plan Options & Eligibility (https://www.suny.edu/retirement/) page. For a more thorough comparison of these retirement plans, please review the Retirement Plan Comparison Chart (https://www.suny.edu/media/suny/content-assets/documents/benefits/retirement-systems/Retirement-Plan-Comparison-Tier-Rev-8.2026.pdf) .

Additional Benefits

SUNY Brockport offers additional benefits to employees, including but not limited to, Flexible Spending accounts, Work-life Services, Employee Assistance Program, discounts on services, and much more. For more information on these great additional benefits, please go to our Fringe/Additional Benefits (https://www.brockport.edu/support/human-resources/benefits/fringe/) page.

For additional information on any of these benefits and more, view the Benefits at a Glance (https://www.suny.edu/benefits/benefit-summaries/benefits-at-a-glance---uup-full-time/) for UUP represented employees.

01

Are you authorized to work in the United States without requiring visa sponsorship now or in the future?

• I have work authorization in the U.S. and will not require sponsorship now or in the future

• I have work authorization now (e.g., H-1B, L-1, TN, O-1, E-3, F-1, F-1 OPT, or STEM OPT), but would need sponsorship in the future

• I would require sponsorship for a work visa

02

Are you 18 years or older?

• Yes

• No

Required Question

Employer

SUNY Brockport NY

Address

350 New Campus Drive Brockport, New York, 14420

Phone

(585) 395-2126

Website

brockport.edu