Team Lead, Identity Governance Operations

Job Description

Position Overview

The Team Lead, Identity Governance Operations is a hands-on people leader responsible for operations within the Identity Governance & Administration (IGA) team - ensuring work is performed timely and accurately, meeting control responsibilities.

This role oversees identity lifecycle governance, access certifications, Segregation of Duties (SoD), provisioning controls, role and entitlement governance, operational reporting/analytics. They will work closely with other peers in identity and access management, as well as others across digital technology and business.

Here’s What You’ll Do

Lead develops the IGA team, including performance management, workload prioritization, career development, cross-training, and accountability for results.

Manage employees and outsourced resources, ensuring delivery against established KPIs, KRIs, controls, and operational expectations.

Oversee core IGA processes including Joiner/Mover/Leaver, access entitlement reviews, SoD, RBAC, entitlement governance, provisioning/deprovisioning controls, and monitoring of unauthorized/native access changes.

Provide IGA/IAM enterprise controls, audit evidence, regulatory requirements, documentation, and remediation activities.

Drive continuous improvement through automation, process simplification, and improved user experience.

Proactively identify risks, control gaps, and suggest opportunities to address them.

Partner and support business and technology teams to establish governance requirements for non-human identities, service identities, AI agents, and emerging AI capabilities.

Support vendor evaluations, RFP/RFI activities, proof-of-concepts, and strategic IGA initiatives.

Skills and Requirements

5+ years of experience in IAM, IGA, cybersecurity, or related technology/security functions.

Bachelor’s degree in computer science, Information Security, Information Technology, or related field, or equivalent experience.

People leadership experience, including performance management, prioritization, and development of employees, contractors, or vendor resources.

Strong experience with identity lifecycle management, access certifications, RBAC, SoD, provisioning/deprovisioning, and access governance.

Experience with IAM/IGA technologies such as SailPoint, CyberArk, Microsoft Entra ID, Okta, or similar platforms.

Experience with operational controls, audit readiness, regulatory requirements, and risk-based access governance. Experience managing service level agreements Experience leading enterprise IAM/IGA operations and blended employee/vendor teams.

Experience with RFP/RFI activities, vendor evaluations, POCs, and technology implementations.

Experience with hybrid identity environments across on-premises, cloud, and SaaS platforms.

Familiarity with AI identity governance, AI agents, non-human identities, machine identities, and MCP.

Experience in regulated environments (e.g., NYDFS, MAR, SOX, SOC 2, or similar)

Certifications such as CISSP, CISM, CRISC, or IAM/IGA platform certifications a plus

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].